Franco Priolo

**** * **** **** *** Drive Arlington, VA 22206 • 301-***-**** • adzoeb@r.postjobfree.com

NOTABLE PERFORMANCE EFFORTS

●Performed transition of all IT assets from ServiceDesk to ServiceNow, and simultaneously implemented asset tags to all tracked assets.

●Lead ITAM responsible for management, life cycle tracking, destruction, and deployment of 10000 hardware and software IT assets.

●During three large bank mergers, organized and assessed all previous bank IT assets. Organized the destruction plan, with a 3rd party company, to provide proper removal of all unneeded assets and secure destruction of proprietary data devices.

●Part of two person team that managed XACTA (FedRAMP) data input, verification, and maintained client products such as System Security Plans (SSP), Security Assessment Reports (SAR), Risk Analysis Report (RAR), Plan of Actions & Milestones (POA&M) for 35 individual Risk Management Framework processes of Amazon’s AWS group.

●Part of three person team that managed XACTA data input, verification, and maintained client products such as SSPs, SARs, RARs, POA&Ms for 25 individual Risk Management Framework processes, as well as installation and management for XACTA software of USAF group.

●One of ten individuals responsible for gathering, interpreting, and assessing all current software information at the NRO. This was used to determine legacy upgrades and removals for 20 Directorates during its transition to the cloud.

●Part of 15 person team charged with managing and revising all Risk, Issues, and Opportunities for 1/5 of the NRO. Individually responsible to perform this process for 2 Directorates of 100+ users.

CAREER SUMMARY

●17 years Windows troubleshooting

●3 years Asset Management

●3 years Active Directory User/Group creation and management

●2 years XACTA, RMF Process, and FedRAMP

●1 year ServiceNow

●1 year Oracle Identity Management

Certifications: Security+ CE, March 2024

Education: Bachelor’s Information Technology - Information Systems Security, University of Phoenix 2012

PROFESSIONAL EXPERIENCE

United Bank – Chantilly, VA October 2019 to Present

IT Asset Manager and Accounts Payable

●Lead ITAM of 10000 IT assets, including hardware, software, and mobile devices.

●Responsible for procuring new hardware assets and life-cycling.

●Assessed, tracked, and managed destruction of IT assets during three large bank mergers.

●Responsible for arranging and managing all IT asset and data destructions.

●Perform auditing of IT hardware and software during yearly reviews.

●Perform reconciliation of all mobile device assets bi-annually.

●Responsible for management of all IT vendor accounts and invoices received by tracking payments, GL account roll-ups, deltas, and changes.

●Manager of all IT vendor contracts through PO submissions and inventory system management.

Telos – Ashburn, VA October 2017 to September 2018

Senior IA Engineer

●Administered organized Telos introduction training, fresh installations, and upgrades for XACTA clients.

●Maintained client products such as System Security Plans (SSP), Security Assessment Reports (SAR), Risk Analysis Report (RAR), Plan of Actions & Milestones (POA&M) for clients.

●Worked with concierge team supporting AWS. Gathered system security plan documentation and updated appropriate data fields within an AWS specifically formatted XACTA.

●Responsible for management of XACTA accounts via customizing data, data fields, data input, and audit.

ASEC2 – Chantilly, VA May 2016 to September 2017 (Contract ended)

Systems Engineer

●Responsible for gathering and assessing updated IT asset data within the organization.

●Provided critical support to the development and rollout of an Asset Tracking and Management tool within the organization.

●Lead for guiding and overseeing a sub-Directorate group through the Risk, Issue, and Opportunity processes.

●Provided Risk, Issue, and Opportunity guidance, paths forward, and streamlined process between the primary Directorate and sub-Directorates.

Compusult Systems – Herndon, VA July 2015 to February 2016 (Contract ended)

Systems Integrator

●Developed company standards regarding Tracking, Application Architecture and Deployment, and Technical Writing.

●Supported a Cloud-based system modernization assessment for the next generation of the Program’s future mission operations.

●Participated in performing new build deployments and testing’s, as well as monitoring and troubleshooting user access logs.

Intuitive IT – Herndon, VA July 2014 to June 2015

Junior Developer

●Responsible for Oracle system monitoring, by checking system logs, monitoring system health, and site availability.

●In charge of developing reports and deployments, with all tasks and documents needed to perform updates.

●Worked with developers to test and install major deployment of a new system, and ensured steps are documented correctly.

●Tier 2 responsibilities involving Oracle log and system checks, as well as troubleshooting using WebLogic, OAM and OVD logs, Cloud Control, and Enterprise Manager.

Kforce (temporary) – Springfield, VA January 2014 to May 2014

Senior Desktop Support Analyst

●Lead Technician and overseer accountable for installation procedures and distribution of SIPR refresh.

●Responsible for gathering all workstation information necessary to present to Manager, Deputy Director, and Project Manager.

●Accountable for break fix tickets, involving tier 2 hardware and software issues.

Vertical Integrations – Arlington, VA February 2012 to October 2013

Desktop Support Analyst Tier 2

●Responsible for setting up laptops before they are deployed to users. This includes setting up and configuring DataArmor.

●Lead Mark Center Analyst supporting over 700 users, and 2500 remote users. Developed and elevated detailed reports of Mark Center activities and metrics to Leadership regarding outstanding tickets, outages, office moves, and inventory needs.

●Responsible for testing and implementing testing workstations with an upgraded Windows 7 load to users.

●Responsible for creating Evening Reports for the morning group. These reports contain all the current outages, and what major projects are upcoming in the following two weeks.

●Daily work duties are the same as Focus Technology Consulting found below.

Focus Technology Consulting – Arlington, VA July 2011 to January 2012

Desktop Support Analyst Tier 2

●Responsible for managing and performing Help Desk duties for 2000 customers.

●Daily work duties includes: replacing unclassified (NIPR) and classified (SIPR) workstations, setting up new NIPR and SIPR profiles, managing user accounts and groups, installing/troubleshooting peripheral devices, mapping printers, publishing CAC certificates, troubleshooting CAC/certificate related issues, installing programs, troubleshooting Microsoft Office programs, troubleshooting Adobe issues, resetting/changing NIPR and SIPR passwords, troubleshooting email issues, setting up VTC equipment, troubleshooting connectivity issues, and managing escalated tickets for printer and server teams.

Millennium Engineering Integration Co. – Arlington, VA June 2007 to September 2007

Network/Help Desk Technician & June 2008 to July 2011

●One of three people responsible for managing and performing Help Desk duties for 300 employees world-wide, including the ordering and set up of new workstations.

●Managed user accounts and groups in Active Directory.

●Coordinate with fellow department employees to determine future IT achievements and decisions.

●Created and maintained a SQL Database which preserves all company inventories.

●Created template SharePoint sites used for company and client Enterprise Information System sites.

RELEVANT SKILLS

Experienced: ServiceDesk, PC and Server Hardware, Active Directory, Risk Management Framework, Active Roles Server, Dell Computers, HP Computers, MS Office 2003/2007/2010, Windows XP/7, Remedy 7.6, DameWare, ITMDB, Citrix, Oracle Software Applications, 802.11n, HID token readers, SCR CAC readers, HP printers, Xerox Multifunction printers, VTC equipment and setup

Familiar: XACTA, SSPs, SARs, RARs, POA&Ms, FedRAMP, Linux, Windows Server 2003/2008R2, MS SharePoint, MS Access, MS Project, VPN, Java, HTML, SQL

Contact this candidate