JAN RITZO HOLTMAN Residing in: Savannah, GA *****, USA

Electronics engineer. (Green Card holder) E-mail: adzoe8@r.postjobfree.com ing (B.Sc. Netherlands) / T4+ (South Africa) Mobile: 912-***-**** OBJECTIVE

Open for a new job to use my broad experience and international skills. A trained, engineer on bachelor level / international professional with broad experience in engineering, management, customer support, product evaluation, international coordination, IT and staff training. CAREER PROFILE

Long-term experience in technical support, customer service, management, personnel training and international business coordination.

Effective team player with strong decision-making skills.

Was selected for key international projects and start-ups.

Fluent in Dutch, English, Afrikaans (South Africa) and reasonable in German.

Has experience in IT security and resolution of customer issues. PROFESSIONAL EXPERIENCE

CSA Group Netherlands B.V. (Left because of relocation to USA) 2015 – 2023

• Certification Engineer

• Evaluation of industrial electronics for electrical and fire safety (CSA C22.2 No. 158-10, CSA C22.2 No. 14-18, UL 1059, UL508 and other standards)

• Certification of terminal blocks and other industrial control equipment.

• Supporting the customer throughout the whole certification process.

• Planning of tests, whether witness testing at the customer, or testing in a local laboratory.

• Communicating with the customer about issues / noncompliance.

• Mentoring and training new colleagues.

UL International (Netherlands) B.V. 2011 – 2015

• L2 Engineer - Project handler

• Evaluation of industrial electronics for electrical and fire safety (UL508, UL508C, UL61800-5-1)

• Supporting the customer throughout the whole certification process.

• Planning of tests, whether witness testing at the customer, or testing in a local laboratory.

• Communicating with the customer about issues / noncompliance.

• Mentoring and training new colleagues.

ITCrimes USA LLC. (American branch of company listed below) 2009 - 2011 United States Area Manager.

• Successfully established U.S. corporate branch of the South African company ITCrimes SA (PTY) Ltd.

• Procure necessary permits for the company.

• Market the company’s online security product.

• Established a network of customers and official bodies such as the Chamber of Commerce, local police, and GBI (Georgia Bureau of Investigation).

• Experience in the marketing of the online security product of ITCrimes SA (PTY) Ltd.. in America ITCrimes SA (PTY) Ltd., Johannesburg, South Africa 2008 - 2009 Technical Support Manager.

• Selected to launch corporate presence in America (see above).

• Tasked to support Technical Director on critical product development and registration issues

• Successfully traced stolen computer equipment and determined ownership of parts for police.

• Delivered world-class technical assistance to customers and the police. (Also international).

• Played key role in product development and marketing.

• Conducted international research for organizational branches in USA and Europe.

• Forensic investigation of suspected stolen computer equipment to help the police establish ownership and aid in preparing cases for prosecution.

Mustek Limited, Johannesburg, South Africa (Mustek Ltd. is the leading computer manufacturer and importer in South Africa) 1995 - 2008

Manager/Laboratory Engineer & Technical Trainer

Manager position: (1995-2000)

• Lead and supervise a repair department

• When I was made manager, there were 25 technicians who did an average of almost 2 repairs per day

• When the division was transferred to my successor there were 7 technicians left who did an average of about 9 repairs per day

• The increase of productivity was the result of the following:

Reorganization of various systems, including redesigning parts management, and other improvements.

Determining what technical training in the repair department was needed and taking care of - and providing the technical training.

Developing, writing and giving various targeted technical courses, which corresponded at the level of unskilled and semi skilled workers.

Motivating the technicians through various improvements devised by me.

Actively guide the technique by means of coaching and solving several other issues.

Active co-determine the policy within the service department.

Technical trainer position: This position was created was due to the success of my department and pretty soon my methods were applied nationwide) (1996-2008)

• Defining the necessary knowledge of the technicians to perform their tasks effectively.

• Writing specific applied work-related courses, so the technicians could better fulfill their repairs, especially aimed at uplifting the knowledge of semi-skilled workers

• Offering courses at the offices at Johannesburg, Cape Town, Bloemfontein and East London.

• Providing training and technical information to the Mustek dealer network.

• I gained extensive experience in the giving support to extra difficult customers.

Laboratory Engineer position: (The central laboratory was established as a central place of knowledge and to test candidate products or samples before purchase) (2000-2008)

• Product evaluation: before a product was purchased, the necessary in-depth tests for reliability, compatibility and functionality were performed.

• Solve technical production problems.

• Ensuring the compatibility of the tested components or equipment and climatic design (overheating).

• Contributed extensively to the actual change (modifications) of the electronic design of equipment.

• Contributed to the establishment of the central laboratory.

• Developed and devised effective testing procedures

• Was responsible for product certification to EMI and electrical safety and import licenses.

• Was closely involved in the certification of Mustek for ISO9001 and helped the internal auditor with technical advice.

• Very actively contributed to achieve several cost-saving procedures

• Was responsible for external and internal calibration of measuring instruments.

• Has delivered very effective technical support to Taiwanese or Chinese suppliers. EDUCATION

Hogere Technische School (HTS),Netherlands now known as HAN Arnhem 1976 - 1981 Bachelor of Electrical Engineering, (Electronics and Computers) Training for Work / Work education over the last 20 years: Ongoing More than 200 courses, mainly work related, both technical and soft skill.

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