Eric Frazier

CAREER OBJECTIVE

Detail-oriented professional with experience in data communications, network connectivity, and workstation support. Frequently praised as diligent by peers, I can be relied upon to help your team achieve its goals. Efficient and experienced professional with proven knowledge of document imaging, desktop technology, and emerging technologies. Aiming to leverage my abilities to successfully fill the role on your team.

EXPERIENCE

CYBERSECURITY LIAISON/Customer Support Technician, Litle Rock Air Force Base, Arkansas Department of Defense / U.S. Air Force, October 2015-July 2023

• Performs technical support duties for 150+ Airmen to include hardware setup, software configurations, and warranty work. Scheduled maintenance of workstations occurs quarterly. Supported a Windows 10 Enterprise environment on a Microsoft 365 cloud platform.

• Deployed new equipment and retired end of life cycle equipment per DoD sanitation procedures.

• Maintained records, accounts, and equipment inventory for deployed assets valued at $300K.

• Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents using multiple office automation software.

• Responsible for monitoring user compliance with dynamic scaling of cyber security standards to meet CCRI

(Cyber-Security Compliance Regulation Inspection) base inspections. SECURITY ASSISTANT, Little Rock, Arkansas

Department of Veteran Affairs, September 2011-October 2015

• Controls all communications by telephone, portable radio, and ACIC (Arkansas Crime Information Center) data terminal for the VA Police Department. Point of contact for dialogue with outside law enforcement agencies.

• Records manager responsible for documenting daily dispatches, inquiries, and requests for information. Briefs command staff and management of incidents of emergency and urgent nature.

• Supported workstations, phone systems, CCTV cameras, and electronic access panels for the VA Medical Center in Little Rock, AR. POLICE OFFICER, North Little Rock, Arkansas

Department of Veteran Affairs, May 2007-September 2011

• Patrol and enforce federal regulations through voluntary compliance using officer presence. Provide assistance to all veterans, visitors, and employees on VA campuses.

• Vehicular patrol of all VA property to enforce traffic and parking laws. Assist local law enforcement and emergency personnel in conducting official business on campus.

• Operate ACIC/NCIC terminal for official inquiries and warrant confirmations. Use personal computers daily to record incidents reports, communicate via e-mail, document interviews during investigations, and store evidence for case files. EDUCATION

MASTER OF ARTS (M.A.) IN COMPUTER RESOURCES AND INFORMATION MANAGEMENT, St. Louis, MO Webster University, May 2003

A.A.S/B.S. IN ELECTRONIC ENGINEERING, Decatur, Georgia DeVry Institute of Technology, October 1987

SKILLS

• Proficient with electronic and electrical equipment for verification, isolation, and diagnostics.

• Proficient with network receptacle installation, LAN patch/cable assembly, and port locating. CERTIFICATIONS

• CompTIA Security+ • CompTIA A+

REFERENCES

References available upon request

AWARDS

• Consecutive annual performance awards from 2019-2023.

• Cash and me-off awards from 2019-2023.

• Category I Civilian First Quarter award winner 2023

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