Scrum Master Product Development

Elodie Fongang

PHONE: 1-682-***-**** ~ EMAIL: **********@*****.***

SAFe Scrum Master

EDUCATION

● Capella University

Bachelor of Science in Informatique

PROFESSIONAL SUMMARY

Exemplifies and promotes Agile values and principles.

Experience in executing on Agile transformation roadmaps.

Experience breaking down large complex initiatives into small outcome-based MVPs that drive business value realization and learning earlier in the product life cycle.

Well-versed with planning, facilitating, coaching, and launching scaled agile initiatives.

Well versed with Agile estimation and planning techniques, and effective impediment resolution.

Extensive experience in backlog refinement techniques and mentoring product management on these practices.

Outstanding communication, facilitation, negotiation, and mentoring skills.

Well-versed with mentoring and coaching Product Owners and Product managers on backlog definitions, prioritization techniques, and their interactions with the teams.

Planning and problem-solving with product management and delivery teams

Experience working in onshore and offshore models with a geographically distributed team.

Proficient in MS Outlook and Excel.

WORK EXPERIENCE

American Airlines – Senior Scrum Master – Remote Feb 2023 – Present

Ensuring that development teams follow scrum framework values and agile practices.

Mentoring and motivating the teams to improve processes.

Facilitating meetings and decision-making processes

Eliminating team impediments

Managing timelines

Resolving problems

Coaching team members on Agile methodologies

Creating self-organizing teams that are flexible and fully productive during sprints.

Bridging the needs of product management, sales, marketing, operations, and product development

Maintaining a safe working environment for the team by helping with conflict resolution

Signify Health- Agile Scrum Master - Remote July 2019 – Jan 2023

Supporting the product development process by organizing and facilitating daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other meetings.

Tracking and communicating team velocity and sprint/release progress within the agreed reporting framework.

Facilitating team building, including fostering an environment of mutual trust, creativity, and empowerment.

Ensuring the necessary Agile Framework is implemented effectively and providing coaching and training at the team level to maximize benefits.

Assisting with internal and external communication to improve transparency.

Participating proactively in developing and maintaining standards, tools, and best practices.

Identify and remove impediments and risks that inhibits the team’s productivity.

Facilitate team discussion and conflict resolution.

Helping the teams to learn from experience and empowering the teams to self-organize.

Providing support with risk management, release management, facilitating release planning activities

Conducting Scrum team training, retrospective workshops, Brown Bag sessions, etc.

Maintain an in-depth knowledge of customer’s lifecycles, standards, and supporting processes and practices.

Support the development and execution plan to support the transformation to Agile methodology, including development of processes, templates, artifacts, training materials, and lessons learned.

PNC Bank- Senior Scrum Master - Richardson, TX May 2017 - June 2019

Provided leadership to corporate-wide teams ensuring all groups are aligned on goals, direction, processes, ownership, and schedules.

Tracked Performance Indicators/Metrics and addressed any issues as they arise. These metrics include Velocity, Burndown/up charts, Release progress, etc.

Maintained and monitored projects' schedules and progress. Coordinate activities, resolve issues, and proactively manage risks and opportunities.

Organized and facilitated Agile and Scrum meetings, which included, Grooming, Sprint Planning, Stand-ups, Sprint Check-In, Sprint Review, Retrospective and Sprint report.

Reported progress to key Stakeholders through Release/Sprint Burn-Down, velocity target updates, schedules, risks, dependencies etc.

Drove successful transformation of existing organizations from Waterfall to Agile

As an Agile Practitioner, established and drove Agile methodologies and Release/PI Planning processes for development teams across multiple Geographies (US/Overseas).

Coordinated Scrum of Scrums keeping the teams aligned and synchronized via communicating, collaborating, resolving impediments, etc.

Uber Technologies-Agile Scrum Master - Dallas, TX March 2015 - April 2017

Worked with the product owner to maintain the product backlog in a way that ensures the project is well defined and the team can continually advance forward on the project at any given time.

Managed quality objectives, regulatory requirements, schedules, and program risks and made decisions based on business objectives.

Ensured that the product development process abides by the business Engineering Quality Procedures by conducting mock audits.

Worked with the system, subsystem/platform, and service leadership teams to deliver quality products on time, within budget, and with the necessary features.

Tracked project dependencies outside of the project team's control and escalated issues as necessary.

Provided resource management for projects including team training and staff allocation.

Ensured that agile principles and processes are properly implemented and adopted.

Removed impediments and resolved conflicts. Radiated information to ensure transparency.

Facilitated an atmosphere of team creativity to foster increased productivity and production of higher-quality products.

United Healthcare-Business Analyst/Project Coordinator - Dallas, TX February 2014 - February 2015

Gathered stakeholder and Business requirements through open-ended discussions, brainstorming Sessions, structured walk-throughs, and prototyping.

Documented the user requirements, analyzed & prioritized them, and converted them into system requirements.

Created and prioritized user stories and sorted user stories into releases and scheduled for Iterations.

Organized daily meetings to aid and track product development.

Coordinated with multiple teams and integration architects in performing Root Cause Analyses for issues regarding speed and stability.

Utilized understanding of domain architecture and targets to identify upstream and downstream dependencies and to support the team in risk management.

Proactively identified impediments and appropriately resolves them using a network of peers and formal channels.

SKILLS

● SAFe Certified ● Version one ● Conflict resolution ● Lean ● Scrum of Scrums (Coach sync) ● TFS (Team Foundation Server) ● Scrumban ● Microsoft Office ● CI/CD

● Kanban ● TDD/BDD/FDD

● XP (Extreme Programming) ● Public Speaking

● Jira ● Quality assurance

● Confluence ● Azure DevOps

● Rally ● Workflow analysis

CERTIFICATIONS

● Professional Scrum Master

● SAFe Scrum Master

Certified Scrum Master

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