Customer Service Representative

SEKIRIE PATTON

**** **** ****. *******, ** • ****9

Cell: 773-***-**** • *****************@*****.*** Objective: Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. SUMMARY: Profoundly gifted and friendly customer service representative/warehouse worker with more than ten years of experience in maintaining customer satisfaction and contributing to company’s success. Possess strong work ethics with a verifiable record of providing exceptional customer services. Proven ability to establish rapport with clients and exceed company’s standards. Highly skilled in performing customer support duties such as providing information to the public, receiving payments and addressing customer complaints. Hands on experience in ensuring that appropriate changes are made to resolve customers’ problems and referring unresolved customer grievances to designated departments for further investigation. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records. Solid interpersonal and communication skills.

Summary of Qualifications

• Recipient of the Southwest Workforce Center Job Readiness Training Certificate.

• Exceptional customer service skills aimed at providing the best services and ensuring recurring business.

• Highly skilled in providing information regarding products and services of the company.

• In-depth knowledge of taking orders, compute charges, and administer billing or payments.

• Exceptional ability to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing, or walking.

• Demonstrated ability to record details of client contacts and service history. Professional Experience

Elite Staffing Bakery Sanitation, Chicago, Illinois September 2017 – February 2018

Sanitation Worker

• Performed all responsibilities following established GMP, Food Safety, Personal Safety and Quality policies and procedures, Notified supervisor of any problems with equipment.

• Cleaned bakery equipment, roof, fans, ceiling, walls, and floors using specific procedures as directed. Followed specific instructions to clean flour handling equipment. Followed specific instructions in pest control.

• Performed duties assigned from the Master Sanitation Program. Kept accurate records of cleaning performed. Inspected areas requiring attention. Kept manager informed of any unsanitary practices that may be occurring in the facility.

Lutheran Social Services of Illinois, Chicago, Illinois July 2011 – June 2017

Home Care Aide

• Supervised and maintained overall cleanliness of the facility daily, including vacuuming, sweeping, and sanitizing the kitchens and bathrooms.

• Prepared and served meals based on a doctor diet plan and patient’s nutritional requirements.

• Assisted patient with daily exercises including walking and stretching.

• Maintained detailed records of patient’s vitals and weekly progress.

• Ensured that patients took daily medications

• Transported patients to scheduled doctor’s appointments, grocery runs, etc. TTS Terminal, Cicero, Illinois

September 2007 - May 2011

Gate Inspector

• Conducted incoming and outgoing visual inspection on associated hardware with respect to correct identification, verification of condition, identification of defects and accuracy of associated maintenance documentation and applicable customer requirements.

• Assisted organization personnel in determining root cause and implementation of corrective action relative to customer complaints.

• Utilized computer for a wide variety of material processing within assigned area.

• Demonstrated commitment to achieving TTS goals and objectives including compliance with all applicable policies and procedures to maintain a safe.

• Performed other inspector duties as assigned by supervisor

• Demonstrated good material handling practices

Education and Professional Training

Southwest Workforce Center, Chicago, Illinois Job Readiness Training Graduated March 2016

Job Cop, Golconda Illinois, Business Technology Certificate Graduated May 2005

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