Customer Service Sales Associate

Janice Martinez

Customer Service Specialists - Macy's Department Store

Lake Worth, FL

Customer Service expert looking for a position in which to be an asset to a company by offering professional service. Focused on the customer as well as upholding the store or company reputation.

Core Qualifications

Extremely personable and committed to customer relations

Leadership skills needed to lead a customer service department

Great communication skills with customers and coworkers

Able to handle high-stress situations with upset customers

Ability to handle a multi-task in fast pace environment

Good organizational skills

Proven ability to enhance skills and move up in a company

Proficient in Word Perfect, Outlook and Excel

Authorized to work in the US for any employer

Work Experience

Customer Service/Beauty Advisor

Macy's Department Store - Boynton Beach, FL

June 2011 to February 2020

Execute customer service within department and among employees

• Show high level of enthusiasm toward customers

• Create long term relationship with customers

• Train new employees in all company policies and procedures

• Very driven in handing customer complaints returns or exchanges Customer Service

10/2014

Silver Airways

Fort Lauderdale, FL

• Assisted customers with boarding pass and beverages

• Aided customers with finding their desired seat

• Prepared reports of damaged or unwanted items

• Answered Intercom and customer inquiries

• Make sure customers are safe on board

Customer Sales Associate

Macy's Department Store - Brooklyn, NY

November 2007 to 2012

Beauty advisory

Teaching skin care and makeup application

Meeting sales goals and expectations

Maintain and keep track of clientele

Performing excellent customer service skills

Knowledgeable with products and services

Education

Certification in Fashion Technology

University of West Indies - Kingston, JM

High School Diploma

The Queens School - Kingston, JM

Certification in Computer Skills / Business Studies Fitzhenly Business School - Kingston, JM

Skills

• Makeup Application

• Event Planning

• Computer Skills

• Customer service

• Microsoft Word

• Retail Sales

• Sales

Certifications and Licenses

Accredited consultant of clinique

January 2016 to February 2020

Additional Information

I was rewarded the Diamond C pin from Clinique for excellence for sales in 2017.

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