Christy Cobb

Rocky Mount, NC *****

adzoa7@r.postjobfree.com

+1-252-***-****

Enthusiastic individual with more than 7 years’ experience in fast-moving call center and sales environments looking to join your team as an administrative professional. Seeking to leverage my strong interpersonal and communication skills and proven ability to build trusting relationships to support your organization.

Work Experience

Income Maintenance Caseworker

Department of social services - Rocky Mount, NC

November 2022 to Present

In taking applications in answering questions about their application, reaching back out to clients about their applications. Also calling them if any information is missing on application.. Office Assistant/Receptionist

Wilson Medical Center - Wilson, NC

May 2022 to August 2022

Answering phone, checking patients in and out scheduling referrals and giving patients callbacks on prescriptions

Administrative Assistant

City of Rocky Mount - Rocky Mount, NC

November 2019 to March 2020

• Answered and transferred phone calls, screening when necessary.

• Greeted clients, visitors and guests, determined the purpose of each person’s visit and directed or escorted him or her to the appropriate location.

• Received mail, documents, packages, and courier deliveries and delivered or distributed items.

• Assisted in coordinating meeting and appointments for team. Customer Service Specialist

Kelly Connect - Rocky Mount, NC

February 2019 to June 2019

• Responded to customer questions via telephone and written correspondence regarding mobile phones and devices.

• Analyze problems and provide information and solutions.

• Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Use internal programs and systems for tracking, information gathering and troubleshooting. Production Operator 1

Pfizer - Rocky Mount, NC

June 2018 to February 2019

• Prepared, processed, inspected and packaged commodities and/or finished product.

• Monitored and responded to basic functioning needs of area equipment.

• Performed necessary line clearances.

Customer Service/Sales Representative

CenturyLink - Rocky Mount, NC

August 2016 to March 2017

• Executed high volume, time sensitive tasks related to telecommunications accounts.

• Served as subject matter expert for external customers to ensure customer satisfaction and ensure that service level requirements were met.

• Served as point of contact for internal customer support. Sales and Services Specialist

Alorica - Rocky Mount, NC

January 2013 to December 2016

• Performed audits of customers’ accounts to ensure optimal customer satisfaction.

• Analyzed customers goals and needs to offer accommodating products and services.

• Performed moderate to complex troubleshooting for cable and internet services. Education

High School Diploma

Rocky Mount Senior High - Rocky Mount, NC, US

2000

Skills

• Sales

• Telecommunication

• Cold Calling

• Upselling

Contact this candidate