Customer Service Assistant Manager
Resume:
Romana Brcinovic
Belleville, NJ 07109
*********@*****.***
Objective
I am a highly motivated individual with a demonstrated track record of success and a passion for innovation and problem-solving. Seeking a challenging opportunity in a results-oriented organization where I can utilize my knowledge and experiences to make a positive contribution. Work Experience
Assistant Manager- Harmon's Face Value (BedBath&Beyond) March, 2008 – Pres. Wayne, NJ
• Supervised the operation of store and team members, opening/closing/changing shifts, and task delegation to team members.
• Monitored/analyzed the customer service provided by team members for coaching feedback
• Performed and supervised merchandising by planning and ensuring the implementation, sets, resets and revisions while supervising the receiving, stocking, pricing, returning, and transferring of merchandise.
Lead Enumerator- U.S. Census Bureau March, 2010-August, 2010 Nutley, NJ
• Reviewed assigned field/area and prepared an efficient route to designate households and conduct interviews with residents, help individuals complete a census form and assist residents by reading forms and answering questions .
• Responsible for verifying household addresses and ensuring that maps/address lists are correct.
• Corrected any discrepancies encountered in existing census data. Medical Biller- ABC Billing March, 2004 – June, 2005 Harrison, NJ
• Used data provided by the medical coders to compile and submit claims to insurance companies and then subsequently bill patients.
• Worked directly with the insurance company, healthcare provider, and patient to get a claim processed, paid, and resolve/manage unpaid claims and account receivables.
• Reviewing patient medical records and answering any questions. Assistant Manager- Rite Aid Pharmacy Aug. 2002 - Dec 2007 Nutley, NJ
• Assisted the Manager with store operation by leading associates through the company business plans/objectives to drive sales & profits and provide a superior customer/associate experience.
• Utilized Staffworks/Workforce Management software to complete the associate work schedule.
• Enforce all policies and procedures to ensure excellent customer service is provided and to maximize the P&L performance of the store.
Travel consultant- Kompas Travel Aug.1999 – June 2002 Totowa, NJ
• Advised clients and arranged flights, insurance and accommodations using a computer booking system that also enabled payment processing and billing.
• Gained valuable expertise to advise clients in international travel requirements, i.e. visas, passports and immunization requirements.
• Research and provide solutions to travel related problems clients may experience. Education
Associates Degree in Business Administration- Community College, Tuzla, Bosnia 1987-1989 Medical Insurance Billing Specialist Certificate- Essex Community College, Newark, NJ 2003-2004 Real Estate License/Certificate- School of Business, Fairfield NJ 2002
Contact this candidate