Administrative Assistant Customer Service

ERICAL PARKS

• HOUSTON, TEXAS ***** 832-***-****

• E-MAIL: ***********@*****.***

SUMMARY OF QUALIFICATIONS

Over 15 years of professional administrative and payroll experience in fast paced work environment. Proven ability to work well with a diverse population, excellent communications and leadership skills. Customer oriented, with careful attention to detail and time management skills in fast paced work environments. Strong interpersonal skills in dealing with a diversity of professionals, clients and staff.

Administrative Assistant

Payroll

MS Office Suite

Spreadsheets

Professional Image

Salesman

Account Payable

Document Control

Problem Solving

Employee Relations

SAP

Billing

HIGHLIGHTS

Human Resource/Administrative duties including records and file maintenance and office procurement

Pennzoil Products/Shell Oil-Claims/Customer Service Advisor, Team Leader, Legal Assistant

Energetic and goal focused professional with solid qualifications in customer support/client care

Experienced with maintaining highly confidential documents and completing complex audit reports

Ability to plan and prioritize duties and handle complete complex ad details task timely following deadlines

PROFESSIONAL EMPLOYMENT

TMD Staffing(Distribution International)-Houston, TX 10/2019 to 3/2020

Administrative Assistant

Entered and saved necessary documents into MaxRecall

Assisted lead in processing of orders for delivery.

Answered and routed telephone calls including providing appropriate information to customers

Processed company driver’s paperwork for delivery of company products.

Performed administrative duties for managers and staff.

David Morgan Used Cars-Houston, TX 2/2019 to 10/2019

Receptionist/Salesman

Negotiated prices on vehicles, complete purchase of sales contracts and offer financing options to customers.

Made collection calls to customers, pick up and deliver vehicles and assist with bids at auctions.

Answered 50 plus calls a day and forward the necessary personnel.

Worked with local shops on cost of repairs to customer vehicles

Answered and routed telephone calls including providing appropriate information to customers.

Primary Service (O’Rourke Petroleum)-Houston, TX 4/2018 to 1/2019

Administrative Assistant

Performed administrative duties for managers, supervisors and staff in a fast paced work environment.

Coordinated environmental operations to ensure regulatory compliance and permit renewal.

Processed vehicle and workers compensation claims, directed and provided documents for lawsuits

Processed company driver’s paperwork,

Answered and routed telephone calls including providing appropriate information to customers.

Primary (Marek Brother Construction)-Houston, TX 1/2018 to 3/2018

Payroll Processor

Provided direct administrative support and customer service to staff and other visitors entering facility.

Established and maintained document and records management databases to track and retrieve records.

Managed distribution of data and maintained project files, processed and pulled files for company audits.

Completed reports, input (JPI’s) Job Performance Indicators to allow review of employee safe work ethics.

Input employee timesheets, sick/personal leave, and approved vacation for hourly and salary employees.

Collaborated with other departments to resolve customer concerns and ensure excellent customer service.

Primary (Halliburton)-Houston, TX 11/2017 to 12/2018

Administrative Assistant

Provided direct administrative

Maintained files, set up meetings for large groups, ordered meals and made travel arrangements.

Monitored daily operations of visitors/employees at facility, created badges, ordered and issued PPE.

Made travel arrangements for managers, recorded minutes at meetings and coordinated office moves.

Quality Maritime Services-Houston, TX 10/2014 to 10/2016

Accounts Payable/Receivable

Supervised employees engaged in performing duties in accounting/treasury department for oil and gas company.

Processed vendor invoices and employee expenses, printed checks, updated monthly vendor list.

Interviewed, hired, trained and evaluated staff and handled disciplinary actions and terminations.

Collaborated with other departments to resolve customer concerns and ensure excellent customer service.

EDUCATION

Ashworth College-Online, GA-Major: Business Management

Waltrip High School-Houston, TX-High School Diploma

Contact this candidate