Customer Service Maintenance Technician
Resume:
Salisha Phillips
Largo, md *****
adzo73@r.postjobfree.com
TS/SCI CLEARANCE W CI POLY
CAREER OBJECTIVE
Talented young professional with a lot of ambition seeking to obtain a position in a growth-oriented company where training, experience, and education can add value and be mutually beneficial.
SKILLS & ABILITIES
Microsoft Office
Hardware
Computer Repair
Operating Systems
Programming
Customer Service
PROFESSIONALEXPREINCE
Tekmasters Chantilly, VA
Hardware Engineer 03/2021 – Present
Quickly detect, isolate, document, report, and resolves computer network hardware system outages, or problems encountered during operations, which includes the collection of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
Set up video conferencing capabilities at set times in the designated conference rooms.
Reimaged hundreds of computers with Windows 7 and began the migration to Windows 10.
Spearheaded troubleshooting process initiative that cut downtime due to computer and network issues by 50%.
New Age Systems Alexandria, VA
Security Coordinator 02/2017-3/2021
Maintained the daily inspections to verify the environment is safe and secure during routine visits.
Ensured all contractors entering and exiting the premises abide by the shelter policy and guidelines.
Obtained assistance by sounding the alarms to notify crew members and employees of security threat.
Directly worked with Supervisor and lead case manager to oversee and ensure the safety of all clients.
Alexandria, VA
Security Monitor Coordinator (Special assignment) 07/2018- 07/2019
Executed store procedures when opening/closing, reconciling the register, bank deposits and securing the facility.
Assisted the store manager with the budget, scheduling and adjusting when the business warrants.
Adhered to company policies and procedures on loss prevention to protect the company’s inventory and assets.
Coached team on sales plans, personal goals, and measurable stats to ensure business is maximized.
Aecom Falls Church, VA
Maintenance Technician 12/2005 –8/2017
Assured that all safety standards for State and Federal guidelines were properly applied.
Collaborated with team members to maintain cleanliness of the intact and in proper condition to the client’s standards.
Notified onsite manager or supervisor of any unusual occurrences and reported any damage observed throughout the facility.
Performed special projects as assigned by supervisor or team members as a collaborative
. EDUCATION
Suitland High School Diploma 2004
Suitland Vocational Program
Security + Bootcamp 2020
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