Data Entry Customer Service

SW

SHEILA WHITING

**********@*****.*** 937-***-**** Hillsboro, OH 45133

Dedicated professional talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 32 years of experience in quickly resolving sensitive issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Insurance collaboration

Professional telephone demeanor

Data entry experience

Schedule coordination

Patient interviewing skills

Troubleshooting

Medical billing

Medical filing

Bookkeeping support

Multitasking

Problem resolution

Highland District Hospital Hillsboro, OH

Patient Financial Advocate

081087 - 063020

Worked with insurance companies and patients to determine best courses of action.

Checked in with patients and families to gather required information. Evaluated patients for unique needs and assistance options. Recognized by management for providing exceptional customer service. Coordinated between patients and healthcare professionals to meet patient needs.

MBI Solutions Inc. Hillsboro, OH

On-site Batcher

110404 - 040115

Transferred completed work to home office for review and approval. Identified and corrected data entry errors to prevent duplication across systems.

Organized billing and invoice data to provide controllers with vital financial information.

Compiled data from source documents prior to data entry. Southern State Community College Hillsboro, OH

Associate of Science in Accounting

08/2002

Summary

Skills

Experience

Education and Training

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