Retail Associate
Resume:
Sophia Hamilton **** Melissa Way, Lake Worth,
Florida, 33467
*************@*****.***
EXPERIENCE
Nicoletta's Pizzeria and Restaurant, Boynton Beach — Hostess October 2022 - PRESENT
● Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
● Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
● Answered customer questions about hours, seating, and menu information.
● Supported servers, food runners, and bussers with keeping dining area ready for every guest.
● Trained new hostesses on customer service best practices and restaurant policies to maintain high service standards.
● Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
● Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
● Accommodated special seating requests for guests to enhance satisfaction.
● Completed daily side work and opening and closing duties without fail.
LULULEMON, West Palm Beach — Educator
August 2023 - Present
● Organized and stocked merchandise to keep necessary levels for sales demand.
● Showed an understanding of customers' personal styles and preferences when offering product advice.
● Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
● Completed floorsets, filled floors, and rang up customers.
● Approached strangers and interacted in natural conversation to develop brand loyalty.
● Communicated product value, quality, and style to educate and entice potential customers.
SKILLS
● Kitchen Staff Management
● Operate Cash Register
● Menu Memorization
● Guest Flow
● Warm and Friendly
● Customer Loyalty
● Guest Experience
Management
● Dining Customer Service
EDUCATION
Park Vista High School,
Lake Worth — High
School Diploma
August 2019 - May 2023
Florida Atlantic
University, Boca Raton
August 2023 - May 2027
Currently a
Pre-Business/Accounting
major
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