Data Entry Customer Service
Resume:
DALLAS, TX *****
**************@*****.***
WHITNEY RIVERS
SKILLS
Knowledge Retention, Microsoft Systems, Typing, Billing, Collections & Processing, Chat, Escalations
EXPERIENCE
GENPACT, Richardson, TX — Savings Specialist
JULY 2023 – PRESENT
●Answer incoming calls in regard to financial accounts • Assist with transferring funds between accounts
●Adding & removing individuals from accounts
●Explaining interest rates on accounts
●Assist with opening & closing of accounts
●Walkthrough of company products and services
●Assist with tech support on accounts
●Chat with customer in regard to anything with account • Perform data entry for all incoming accounts
THE ADROIT GROUP, McKinney, TX — Provider Advocate
NOVEMBER 2021 – OCTOBER 2022
●Aided in helping members verify and confirm insurance
●Occasional communication with doctors pertaining to patient coverage
●Handled Data Entry needs for new members regarding client information, medical records, & financial claims
●Answered high volume calls
AETNA, Arlington, TX — Provider Advocate
OCTOBER 2019 – JUNE 2021
●Assisted with verification and confirmation of insurance
●Providing direct information to doctors pertaining to patients
●Handled escalations
●Helped clear billing and claims
●Answered high volume calls
●Processed client information, medical records, & financial claims, via Data Entry
DELTA DALLAS (USMD), Irving, TX — Patient Service Rep
OCTOBER 2018 – FEBRUARY 2019
●Answered high volume calls
●Scheduled new and current patient appointments
●Provided chat with doctors and nurses
●Collected payments and processed all billing to insurance companies
●Aided with pharmaceutical refills
●Data Entry on patient scheduling, appointments & records
WAGEWORKS, Irving, TX — Customer Service Rep
JULY 2016 - JULY 2018
●Provided assistance with continuation of coverage, via COBRA
●Answered high volume calls
●Resolved customer issues & complaints for billing & eligibility
●Provided inbound and outbound for collections of coverage payment
●Handled all escalations
●Enrollment inform the processed via Data Entry
CONVERGYS CORPORATION, Dallas, TX — Customer Service Rep
SEPTEMBER 2015 - JULY 2016
●Took inbound calls pertaining home security
●Provided dispatch assistance & various troubleshooting
●Provided tech assistance for non working products
●Answered high volume calls
●Accepted numerous orders & installations
●Assisted with escalations
KOHL’S CORPORATION, Dallas, TX — Customer Service Rep
SEPTEMBER 2014 - JUNE 2015
●Handled numerous retail calls
●Answered high volume calls
●Assisted with order placing, tracking & retrieving of orders
●Provided knowledge of products & sales items
●Processed credit/debit cards, checks, gift cards, etc.
●Aided in outbound credit card collections
EDUCATION
DALLAS CAN ACADEMY, Dallas, TX — HS Diploma
JANUARY 2011 - JUNE 2011
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