Administrative Assistant Service Agent

Amy Thomas

*** ***** ****** ****, ***********, SC 29485

Phone: 843-***-****

Email: **********.*************@*****.***

Education:

Bachelor of Arts in Psychology

Southern New Hampshire University, Manchester, NH

Expected Graduation – April 2024

Professional Experience:

Member Relations Coordinator

Daniel Island Golf Club, Daniel Island, SC

(October 2021 – Present)

- Cultivated positive member relationships, enhancing overall member experience.

- Maintained consistent member communication, providing updates on events, promotions, and club news.

- Acted as the primary point of contact for member inquiries, feedback, and concerns.

- Ensured timely responses to member emails, calls, and information requests.

- Provided personalized member services, tailoring offerings to individual preferences and needs.

- Facilitated reservations, bookings, and club-related arrangements.

- Collaborated with various departments including Membership, Accounting, Events, Golf, Tennis, Fitness, and Food and Beverage.

- Managed membership inquiries, payments, event reservations, and member support.

- Assisted in restaurant management and operations. Guest Service Agent

Hampton Inn, Daniel Island, SC

(August 2019 - October 2021)

- Greeted guests and efficiently managed the registration process.

- Assisted guests during check-out, handling payments, and resolving inquiries.

- Demonstrated in-depth knowledge of hotel services and local area attractions. Administrative Assistant

TNL Publishing, Book-Rank.com, Charleston, SC

(January 2012 – Present)

- Managed incoming book promotion orders and negotiated discounts with venues.

- Proficient in Microsoft Office Suite and Google Workspace.

- Demonstrated exceptional organizational, multitasking, and interpersonal skills. Volunteer/Personal Experience:

- Events Planner for Ashborough Neighborhood (2011-2017)

- Homeschooled two children (2014-2021)

- Served on the Ashborough Alligators Swim Team Board (2015-2019)

- Managed Ashborough Swimming Pool (2017-2019)

- Volunteer and Foster Mom for Boykin Spaniel Rescue (2017-Present) References:

Available upon request.

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