Customer Service/ Delivery Driver
Resume:
Lisa Garland
Phoenix, AZ *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR/Delivery Driver
Delta laundry - Phoenix, AZ
March 2022 to Present
Part-time CSR.Delivery Driver to cover Phoenix area including North and West side(Phx) by servicing both cold calling and established accounts with services to include rental on bar/shop towels, aprons, linens,mops, and floor mats. Ensure exceptional service with delivery of products while maintaining high expectations from business owners. Take account of product use, variables in too much or continuing to run out by adjusting delivery amounts and collecting COD and balancing accounts payable. PSR - Patient Service Representative
Valley Endodontics and Oral Surgery - Scottsdale, AZ January 2023 to April 2023
Referral based Company within Large Corporate offices through out the Valley. On site 2 different Endodontist ( specializing in Root Canal Therapy) and a dynamic Oral Surgeon with his team to consult and perform elected dental treatment needed referred by Primary Dentist. My roll was to schedule appointments accordingly, ensuring patients have need referral to be seen, dental insurance verified with us and collect proper copays or services fees by insurance.. High volume of calls maintain calls, checking patients verify insurance, do treatment plans, answer questions and confirm patient appointments 2 days prior with 20-49 calls each day. Maintaining and developing good rapport,incredible dentistry and excellent customer service skills.
Patient Technician
Azperiodontics and implant dentistry - Scottsdale, AZ March 2022 to December 2022
Elite Peri team for upscale high end group; for some of the Most Talented and Reconized Periodontists’ in the Valley! As the the teams right hand girl by turning our state of the art Perio, keeping it well stocked with Surgery garments, medical tubing, anesthesia and everything one needs for our surgery team to perform top notch dentistry. for all back of house supplies, ordering, equipment working and scheduling repairs. As the only Sterile tech for 2 Dr. And 6 assistants, 3 Hygienists and 3 Hygiene Assistants and direct support to all each day. Open and close Sterile with closing out tanks and flushing main tank each day. I kept extremely busy and never was there a “Dull” day Lead Dental Assistant/ treatment coordinator
Prime Family Dental - Laveen, AZ
October 2020 to March 2022
Responsible for all back office procedures and supplies. As Lead assistant my main objective is to increase dental production for Dr. by increasing revenue with same day treatment and converting treatment from Hygienist side. Establish quick trust from patients by educating them and uplifting providers so patients are quick to accept treatment needed. Assist Dr. with 4 handed dentistry, having all equipment ready and set up for quick retrieval for dentist. Having lab orders ready, implant parts, bone, membrane and necessary supplies on hand for emergency treatments. Adhere to strict OSHA standards, sterilization and overall needs for the office.
Temporary Dental Assistant
Addison Group - Glendale, AZ
August 2019 to December 2020
4 Month Temporary employee at Midwestern Dental University working with 3rd and 4th year dental students preparing to graduate from dental school. Oversee a pod of 30-45 dental students by helping students set up and prepare for dental treatment, help with X-rays and proper equipment/ instruments needed. Gather and distribute all instruments students need for that day by pulling and checking out instruments in dispensary. Very organized with all equipment everything is checked out to that student. Server/Waiter
padre murphy's - Phoenix, AZ
December 2019 to March 2020
Serving excellent customer service with prompt attention to detail. Taking orders for food and beverage and bringing out hot correct orders to guests. Responsibilities include all money transactions are collected and accounted for. Maintaining guests and ensure that they will be back again. Setting and cleaning tables and work stations.
Dental Assistant
Gentle Dental - Glendale, AZ
August 2014 to November 2019
Set up dental procedures, trays and dental equipment needed. Assist with 4 handed dentistry helping Dentist with all aspects of treatment. Taking diagnostic radiographs, charts notes with details of procedure and future treatment needed. Make provisional crowns and bridges as needed, packing retraction cord, take impressions, pour models, make whitening trays, Prepare all lab cases and track future cases due. Explain treatment and post op instructions for patients, scheduling follow up appointments and the importance of coming back to finish all treatment needed. Sterilization of all equipment and instruments. Help with front desk phone calls and scheduling appointments. Server/Waiter
Uptown Alley - Surprise, AZ
March 2013 to December 2013
Greet guests, take food and beverage orders both in dining room and bowling alleys. Catering to large groups and events held on 55,000 sq footage property. Set-up for parties, run food and fill beverages, collect payment and process billing for multiple lanes
• Worked at a bar and restaurant
• Handled 8 to half the seating chart tables daily Concierge/in house marketing
Cibola Vista Resort and Spa - Peoria, AZ
March 2012 to April 2013
Greet incoming timeshare guest upon arrival and before arriving via email or phone. Encouraging guests to attend a 90 minute Timeshare update for new programs and promotions by gifting adventure tours or spa packages. Coordinate social events or plan vacation tours for guests. Leasing Agent
Century 21 Real Estate NW - Glendale, AZ
January 2011 to March 2012
Coordinate home showings and prequalify for housing needs. Market with our leasing managers, market on websites and Craig’s list for homes available. Show and write contracts for leasing along with all financial attachments included.
Education
DA Diploma in Dental Assisting
Arizona College of Allied Health - Phoenix, AZ
January 2013 to August 2014
High school diploma
Dobson High School - Mesa, AZ
Skills
• Dental Assisting
• Property Leasing
• Dentrix
• Medical Imaging
• Chairside Assisting
• Infection Control Training
• Front Desk
• Office Management
• Event Planning
• Insurance Verification
• Clerical Experience
• HIPAA
• Accounts Receivable
• Vital Signs
• Microsoft Word
• Sales
• Phone Etiquette
• Fair Housing Regulations
• Customer service
• Medical Scheduling
• Dental Receptionist
• Eaglesoft
• Data Entry
• Negotiation
• Office experience
• Computer skills
• Typing
• Computer literacy
• Organizational skills
• Time management
• Excellent dental terminology and good sense of treatment needed, taking diagnostic digital X-rays for Dentist, Effectively explaining condions and treatment need, thorough knowletof surgies being performed. OSHA and HIPPA certified with yearly renewal education . (8 years)
• Accounting
Certifications and Licenses
Certified Dental Assistant
CPR Certification
Food Handler Certification
AZEeal Estate License
January 2004 to Present
Residential AZ Realtor, member of AZ Association or Realtors And NAR, WEMAR Assessments
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
February 2022
Level of motivation and discipline applied toward work Full results: Proficient
Verbal communication — Proficient
December 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Food service: Customer situations — Proficient
January 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Ready to learn new career essentials with on line college to finish Bachelor’s Degree in Business and Marketing. Also taking on going sales training course on Coursea
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