NAVAMI RAJENDRAN PILLAI

Phoenix, United States **027

Email: adznvj@r.postjobfree.com Mob:+1-347-***-**** SUMMARY

Tactical Team Specialist in Adecco for Epiq(May2023-August2023) Job Responsibilities

• Perform SR callback requests received from client services.

• Perform any audit or reporting tasks requested by the client.

• Perform quality control and approval of check reissue requests/supplemental payments.

• Review call notes daily and provide feedback for corrections and coaching to supervisors. Administrative Assistant with 2 years of experience(with additional 2 years of experience as a Management Trainee) specializing in administrative work, problem solving, planning and optimal assistance. Cultivates new abilities and builds knowledge base to better engage in company operations and serve customers. Demonstrated success in improving team efficiency and business profits.

Administrative Assistant in Vodafone cellular ltd, Kerala, India (August 2020 – March 2022)

• Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency.

• Learned company processes, procedures, and employee role function.

• Resolve customer problems and complaints efficiently to build loyalty.

• Supported in planning and preparing work schedules of the employees.

• Data Entry and verification.

• Verifies data and processing requirements.

• Experience in Finance & Account domain.

Management Trainee in Vodafone Cellular Ltd Kerala, India

(September 2013-October2015)

• Supported managers on daily tasks in implementing new policies.

• Analyzing on each department daily processes and goals(Marketing and Operations)

• Provide administrative support.

• Familiarization with personnel duties.

• Participate in company’s strategic planning.

• Support managers in evaluating performance which includes writing reports, analyzing data.

• Weekly monitoring and reporting of business revenue with leadership.

• Research ways to increase profitability and lower risk.

• Create and give presentations.

INTERNSHIPS & PROJECTS

Internship in Reliance Retails Ltd, Trivandrum (April 2013-August 2013) Key roles handled

Customer Support

Accounting

Stock Markets Trend Analyzer

Completed final project at Kitex limited Ernakulam on the topic “study on the impact of training on employees” during (February 2013-March 2013) SKILLS & STRENGTHS

• Microsoft Office Suite.

• Strong Verbal and Written communication skills.

• Good attitude to work in a team and to play the role of team leader.

• Self-assured, self-motivated, and dedicated to the job.

• Excellent interpersonal and analytical skill

ACADEMICS

• MBA (specializing in HR & Marketing) from Bishop Jerome Institute (Kerala University), Kerala, Kollam (2011-2013)

• BSc Physics from TKM College of Arts & Science (Kerala University), Kollam (2011)

• Class 12

th from Sivaram NSS (Board of public exams, Kerala), Karicode(2008)

• Class 10

th from S.T. Joseph’s Higher Secondary School (Board of public exams, Kerala), Kollam (2006)

PERSONAL DETAILS

Date Of Birth : 2nd August 1990

Gender : Female

Marital Status : Married

Nationality : Indian

Languages Known : English

Visa type : L2S

Visa Expiry Date :25th March 2025

I-94 Expiry Date :16th October 2024

DECLARATION

I hereby declare that the above-mentioned information is correct to up to my knowledge and I bear the responsibility or the correctness of the above-mentioned particulars. Date: 9/22/2022 Yours Sincerely,

Navami Rajendran

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