MICHAEL C. APOLINAR

Chino, CA ***** 909-***-**** adznvb@r.postjobfree.com LinkedIn

Senior Systems Operations Engineer with a proven track record of success ensuring organizations proactively monitor critical LOB systems and infrastructure. Demonstrated ability to lead and deliver world class service in Managed Print Services.

SKILLS/CERTIFICATIONS

Operating System: Windows 10 Enterprise Windows Server 2016 SQL Server, IIS Server AS400 Reflections Exchange, GroupWise Linux Unix HP-UX VMware Azure

Cyber Security: Qualys Security Wireshark NMAP Port Scanner Encryption protocols CVE NVD NIST STIG Venafi PKI Certs.

IT Governance Risk Audits Corrective Action NIST standards Regulatory expertise: OCC, FDIC

Networking: Cisco Catalyst Active Directory MECM Azure ExpressRoute Cisco PIX firewall Wi-Fi. 802.1x TCP IP Telnet SSH SNMPv3 AES SHA2.

Applications: Microsoft 365 Python PowerShell ServiceNow, Remedy, JIRA SecureDoc Splunk

SLNX WBJA MVE HPSM.

CompTIA Certified: Cloud Essentials+ Network+ Security+ Linux+ Project+

Microsoft Certified Professional: AZ-900: Microsoft Azure Fundamentals MS-900: Microsoft 365 Fundamentals.

CIW Certifications: Database Web Design Specialist - Jan 2018

Cisco Certifications: CCENT - January 2020

EXPERIENCE

Wells Fargo Bank, Los Angeles, CA March 2007 – Present

Senior Systems Operations Engineer January 2015 – Present

Supported Enterprise Print technologies across all LOBs.

Key role as a senior technical lead focusing on MFP security and Qualys compliance.

Manage and drive vendor relationships for Ricoh, HP, Pharos, Brother and ECI.

Created MFP baseline configuration using Security Technical Implementation Guide (STIG) which was a cybersecurity methodology standard created by Department of Defense.

Worked with IT Governance team to satisfy OCC, FDIC audits and internal Corrective Action plans

Developed and documented, security-based testing methodologies for new evaluation MFPs.

Designed test plans for baseline configuration testing of all printers and MFPs.

Performed network security scans, identified vulnerabilities and exploits to reduce risk to the bank

Deployed firmware patches from printer vendors to remediate vulnerabilities

Collaborated with Cyber Threat team to address unknown vulnerabilities and identify remediation.

Partnered with Ricoh, HP, and Lexmark to implement vendor provided security fixes.

Engaged EIS to perform periodic reviews of security best practices adhering to ISRMT.

Worked with ISC to perform yearly certifications of DMNX and MFP security plans in SPARC.

Developed reporting mechanisms linking up with CVE database & WF vulnerability service (VSS).

Successfully led and implemented a hard drive sanitization project saving $2M annually.

Partnered with SACM and CMP Project teams to build vulnerability reporting dashboards.

Engaged key stakeholders, tech partners, risk, and InfoSec to solve issues and problems

Effectively communicated key objectives and technical requirements to achieve set goals.

Technology and Operations Group 2017 Top Performer Award recipient.

PC LAN Analyst 3 March 2007 – December 2014

Supported eight divisions within the Wholesale line of business.

Provided expert support for the WFDC, Apple WFME, Wachovia COE, QA-ENT platforms.

Troubleshot application and database errors, network connectivity issues per best practices.

Created scripts & batch files for applications and network drive/printer mappings.

Successful Project Management: Citrix GoToAssist, WebEx, Scan-to-email, VMware, QA-ENT.

Wholesale Security Plans implemented for custom line of business technology solutions.

Image Lenovo/HP/Dell PCs and notebooks via the COSMIC & WFME imaging process.

Built, supported and patched RightFax and Witness Servers per WFDC server build requirements.

Support remote VPN application My ED and associated Wi-Fi broadband connectivity.

Procured, activated, configured and installed Blackberry, iPhone, Verizon MiFi, 4G LTE Data Cards.

Configured and installed HP LaserJet, Ricoh, Canon printers & Xerox, Visioneer, Kodak, HP scanners.

ADDITIONAL RELEVANT EXPERIENCE

City of Irvine, Irvine, CA

Senior Desktop Technician

Mercury Insurance Group, Brea, CA

Helpdesk Tech-Level 2

Automatic Data Processing, Diamond Bar, CA

Support

EDUCATION

Bachelor of Science (BS), Cloud Computing, Expected Fall, 2024

Western Governors University, Salt Lake City, UT

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