Cross Functional It Solutions

KELVIN ARMSTRONG

OBJECTIVE

Dedicated and results-driven IT Analyst experienced in analyzing complex business processes, identifying opportunities for improvement, and translating requirements into innovative technical solutions. Adept at fostering cross-functional collaboration, streamlining operations, and driving project success. Seeking to leverage my expertise, along with exceptional analytical and communication skills, to deliver strategic insights and enhance organizational efficiency.

• Successfully managed and supported a diverse client base of over 100 clients, ensuring their IT infrastructure needs were met efficiently and effectively.

• Conducted network assessments to identify areas for improvement and implemented necessary changes to optimize network performance and security.

• Developed and presented proposals to clients, outlining recommended solutions and strategies to address their specific IT challenges and goals.

• Created comprehensive scopes of work for projects, defining project objectives, deliverables, timelines, and resource requirements.

• Participated in hands-on engineering for various projects, ensuring successful implementation and deployment of IT solutions.

• Demonstrated expertise in working with Azure VMs, Ninja, ConnectWise, Kaseya, SonicWALL’s, Hyper-V, and VMware, leveraging these technologies to deliver reliable and scalable IT solutions to clients.

• Led and executed M365 migrations, ensuring smooth transition and minimal disruption to client operations.

• Successfully performed P2V (Physical to Virtual) and V2V (Virtual to Virtual) migrations, consolidating and optimizing client server infrastructure. PROFESSIONAL EXPERIENCE

MSP Owner/ vCIO / Client Manager Armstrong Solutions, Inc. Present

- Collaborated with clients to gather, document, and prioritize business requirements, ensuring alignment with strategic objectives.

- Conducted thorough analysis of existing processes, identifying inefficiencies, and proposing optimized solutions that led to an overall increase in operational efficiency.

- Worked closely with client and vendor to translate business requirements into technical specifications, resulting in the successful implementation of client IT projects on time and well within budget.

- Facilitated workshops and interviews to elicit requirements, streamline workflows, and improve communication between clients and my technical teams.

- Led end-to-end testing efforts, including test case creation, execution, and defect management, resulting in a reduction in post-implementation issues. Project Coordinator/ Engineer Armstrong Solutions, Inc.

- Assisted in project planning, execution, and monitoring, ensuring timely delivery of milestones and adherence to project scope.

- Managed project documentation, including project charters, status reports, and risk assessments, contributing to effective project communication and transparency.

- Collaborated with cross-functional teams to define project requirements, scope, and deliverables, ensuring successful project outcomes.

- Conducted regular client meetings to provide project updates, address concerns, and foster a collaborative project environment.

EDUCATION

Small Business Administration Emerging Leaders Program University of Texas at Dallas Bachelor of Science in Business Administration

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