Customer Service Data Entry

Professional Summary

Skills

Experience

ALLIE RAMIREZ

Tustin, CA 92780 714-***-**** *************@*****.*** Effective Great communication

Problem-solving Leadership

PC and MAC Proficent Adaptable

Organization Relationship building

Creative thinking Multitasking

Self Motivating

Licencing Specailist 02/2018 to 03/2019

New American Funding – Tustin, CA

Preparing reports with xml and excel spreadsheets from Encompass platform for NMLS and state regulatory reporting requirements.

Working with branches and individuals for licensing requirements, filing reports, and research licensing requirements through NMLS and FHA.

Facilitating the on boarding of sales mortgage loan originators, including NMLS account creation, sponsorship, credit, and background report review, education, and testing. Preparing and submitting applications for mortgage lender or general business licensing for the company.

Identify changes to filing requirements and inform management.Opening and closing branches. Reverse Mortgage Cordinator 12/2017 to 02/2018

New American Funding – Tustin, CA

Send loan application forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.

Pull loan application forms and disclosure documents from the internal system.Enter loan data into Encompass.

Prepare loan files for submission to the processing. Provided clerical and administrative support as needed to Loan Officers. Customer Service Representative 02/2015 to 08/2016 AAG – ORANGE, CA

Consult and reengage potential customers over the phone via inbound calls and automated dialer; overcome borrower objections and gain the trust of prospective borrowers with the ultimate goal of committing customers to additional conversations with a Loan Officer. Supporting additional campaigns to survey prospective borrowers' level of satisfaction with any number of AAG processes.

Ensuring system time management and data entry practices follow specific guidelines. Education

Meeting all goals set.

Design Assistant 09/2013 to 02/2015

GROOVE FOOTWEAR – HUNTINGTON BEACH, CA

Assist with building materials and preparing for sales conferences, trade shows, marketing photo shoots, and other product presentations.

Produce clear and detailed technical sketches.

Create mood, shape and trend boards.

Research trends within designated categories.

Assist with organizing samples.

Associate of Arts: Visual Communications Oct 2014

FIDM - Los Angeles, CA

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