Customer Service Store Manager

Freshta Rizayee

cityscape NE Calgary AB*** **** *******.***********@*****.***

Versatile hardworking sales consultant with three-year of experience in retail sales. I thrive on challenges and ambitious goals. My greatest strength is my ability to combine my communicational skills and excellent goals skill. I can build and maintain business relationships with the new and existing clients. I am committed and enthusiastic for the company. Enjoy the reward of helping others and establishing rapport with customers. Available immediately for full time employment.

Skills

Customer service, positive attitude

Able to work independently and team player

Communicating effectively

Self-motivated

Goal oriented

Market analysis

Paying attention to detail

Training new Manager

work history

May 2019 –Dec 2019

SALES CONSULTANT-A ONE MARKETING

Selling cosmetics to people in retail events and trade shows.

Staying update to date with latest fashion and brand

Providing exceptional customer service and building relationships with customers

Attending daily manager and team meeting while providing inputs

Dec 2019 – April 2021

STORE MANAGER-DAVID JONES

Selling fashion products and jewelry

Direct and retail sales

Dealing with customers queries and complaints

Providing best solution to customers

Meeting daily and weekly sales targets

Working within a team environment

April 2021 – August 2022

Department Manager _ H&M _ Corssiron Mill

Provide excellent direct and indirect customer service

meet the 5 basic demands on the selling floor, in the fitting room and at the cash point

Actively work with garments, including processing, replenishing, folding, hanging, displaying

Execute reductions, price changes, transfers and cash register

Routines

Training new hire . Provide feedback in a professional way.

Closely work with store manager.

Take action within the department to maximize sales.

Adjust hours as necessary to reach the store goals.

Work with sales and cost plans, budgets and other.

Approving time-off requests, pay .

Making schedule and checking hourly sales and take action.

August 2022– present

Assistance store Manager_ Calvin klein _ Corssiron Mill

Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.

Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.

Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store’s goals to the larger business objectives.

Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.

Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory.

Assists with business analysis and planning; conveys opportunities and customer feedback to the Store Manager.

Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and assists in the coaching and development of associates.

Enforces all company tools, policies and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns.

Education

2009-2012

High School Diploma Tajwar Sultana High School

2013-2016

INFORMATION TECHNOLOGY

Kardan

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