Data Entry Customer Service
Resume:
WENDY TROYER
Lake Wales, FL
863-***-**** • **********@*****.***
DATA ENTRY – INSURANCE AUTHORIZATIONS – CUSTOMER SERVICE
Conscientious, individually directed, deadline-oriented, adaptable, methodical, team player, diligent, honest, accomplishment-driven, doesn’t shy away from putting in the extra effort where needed.
EXPERIENCE
AUGUST 2019 – NOVEMBER 2022
LIVE-IN ASSISTANT FOR PARKINSONS PATIENT
* PREPARED AND FED MEALS TO PATIENT
* SAT WITH PATIENT AND ATTENDED TO HIS NEEDS WHILE OTHER CARETAKER IS OUT AND ABOUT
JANUARY 2019– AUGUST 2019
Rideshare Driver / Lyft and Uber - Tampa, FL
Transporting clients to their destinations
Keeping a clean vehicle
Safe driving
Communication
Time management
Customer service
OCTOBER 2018 – JANUARY 2019
Data Entry / ImageNet - Tampa, FL
Accurate data entry
Preparing paper files to be scanned
January 2018 - October 2018
Rideshare Driver / Lyft and Uber - Tampa, FL
Transporting clients to their destinations
Keeping a clean vehicle
Safe driving
Communication
Time management
JULY 2013 – JANUARY 2018
Live-In Caretaker / Lutz, FL
Administer personal care around the clock on a daily basis to ensure all responsibility were handled and completed in a timely manner.
Handled ambulation and personal hygiene assistance along with housekeeping duties.
Transported to locations for errands and appointments with physicians.
Perform healthcare related tasks, ensured medications and vitals were taken.
Handled cleaning and meal prep while maintaining a clean and organized home environment.
MARCH 2006 – JULY 2013
Billing Clerk / Independent Living, Inc., Tampa, FL
Handled high volume of billing, documentation, paperwork, and research.
Manually posted payments and oversaw Florida Medicaid and Government Tricare monies.
Obtained and entered insurance authorizations along with verifying all information was accurate and updated.
Performed heavy data entry with accuracy and completed all electronic filing.
Utilized multiple proprietary systems and Medicaid web portals for insurance authorizations and claim submission.
Reduced the Medicaid / Medicaid EI / Medicaid Waiver aging reports.
Worked in fast paced and production-based environment while consistently meeting metrics and deadlines.
(DURING THIS TIME – WORKED CONTRACT POSITIONS UNTIL SOMETHING LONG TERM WAS FOUND.)
MAY 2002 – OCTOBER 2004
Scheduler / Network Synergy, Inc., Tampa, FL
Answered inbound calls and provided customer service.
Scheduled appointments with patients for evaluations and other medical reasons.
Worked with patients to make appointments that would best fit both parties’ schedules.
Documented appointments scheduled and conversations had while gathering all proper information needed.
MARCH 1998 – JULY 2000
Proofreader / Markmaster, Tampa, FL
Responsible for proofreading rubber stamps before made into final product.
Taking pictures of rubber stamp templates.
General clerical work.
EDUCATION
JUNE 1990
Associate of Science: Medical Assisting / Tampa, FL
Florida Metropolitan University
MAY 1987
High School Diploma
Landmark Christian School
SKILLS
Microsoft Office Suite
Medical Software: Medisoft, Raintree, EMR, Online Insurance Portals
Types 40 to 50 WPM
10-key Data Entry
HCPS/CPT Codes
ICD-10 codes
HCFA (CMS-1450) forms
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