Customer Service Representative
Resume:
Latoya M Smith
*** ********* ****** **********, **** 43137 ************@*****.*** 614-***-****
OBJECTIVE
To obtain a position within a respected corporation dedicated to ensuring equality and promoting growth
Skills
Ability to identify customer needs and apply appropriate company procedures in dealing with product and service offerings
Problem Solving: Capable of resolving escalated customer service issues
Communication: Highly personable, trustworthy and easy to communicate with
Data Entry, Skip Tracing,
Experienced with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
Education and Training
ASSOC-BUSINESS MANAGEMENT Columbus state community college – Columbus, Ohio
High School Independence sr High School – Columbus, Ohio
Professional Experience
MARYHAVEN-Columbus, Ohio 08/2021-Present
Drug and Alcohol Support
Serves as support advocate for those with drug and alcohol addictions
●Motivate and support those recovering from substance abuse
●Create peer relationships that help foster and maintain healthy life choices
●Provide judgment free interactions
EPIQ – Dublin, Ohio 10/2017-12/2019
Title-Claims Analyst I - CA-lll
Served as claims processing/customer service representative
●Utilized company procedures to process medical claims
●Verified and updated customer information to ensure timely processing of claims
●Developed and implemented effective business solutions through research, audit and analysis of data and/or business processes
PRECISE TAX LLC – Columbus, Ohio 10/2013-05/2015
TAX CONSULTANT
Served as a consultant with customers preparing tax returns
●Prepared federal and state tax returns
●Provided customers with quick resolutions to any problems they may have encountered during the filing of taxes
●Receptionist
DISCOVER CARD FINANCIAL SERVICES- New Albany, Ohio 02/2010- 10/2013
CUSTOMER SERVICE
Served as a customer service representative
●Provided customers with details on their account
●Utilized the computer to access customer profiles
●Skip Tracing
VALUE CITY FURNITURE– Columbus, Ohio 07/2001-10/2004
ORDER PROCESSOR
●Provided customers with quick and courteous transactions
●Processed order via telephone
●Interacted with customers daily to ensure customer satisfaction
REFERENCES
Tereva Williams
************@*****.***
Zadaya Johson
**********@*****.***
Kristy Brown
*************@*****.***
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