Customer Service Store Manager
Resume:
Lyubov Rizhkova
Assistant Store Manager
Contact
Email:
*******@*****.***
Phone:
Address:
Matthews, NC, 28105
Career Objective
Seasoned professional eager to leverage experience in retail to assume store management role. Proven track record of success in driving sales, managing high-performing teams, and delivering exceptional customer service. Skilled in inventory management, budgeting, and coaching/mentoring staff. Dedicated to developing innovative strategies to increase profits and optimize team performance.
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Highly skilled professional with experience in operations, team collaboration, regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Competent manager of business alliances, partnerships, public relations, and high-performing teams to drive measurable results. Pragmatic and focused in dynamic and fluid environments.
Experience
Assistant Store Manager
Aldi, Matthews, NC / Aug 2020 - Present
Maintained organized store environment for customer and employee health and safety.
Coordinated with manager to set specific and actionable goals based on established KPIs.
Conducted regular performance reviews of staff members in order to identify areas for improvement.
Managed all customer inquiries and complaints in a professional and timely manner.
Updated records related to sales, customer feedback, and inventory.
Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
Performed regular audits of merchandise displays and stock levels.
Led floor sets following plan-o-grams to update store appearance.
Analyzed financial data to forecast trends in the retail market.
Tracked daily operational activities such as store expenses, payroll records.
Education
University of North Carolina at Charlotte
Charlotte, NC
Health System Management
Applied Science
Skills
Teradata Database
Atlassian JIRA
Tax Software
Employment Law
Order Supplies
Records Maintenance
Microsoft Excel
Sales Expertise
Staff Management
Strategic Planning
Google Docs
Microsoft Project
Microsoft Outlook
Sales and Marketing
Microsoft Windows
Business Management Principles
Manage Budgets
Customer Service
Apple macOS
Intuit QuickBooks
Staff Supervision
Financial Management
Financial Statements
Goals and Performance
Sales Strategies
Languages
Russian, Native
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