Call Center Data Entry
Resume:
Nannette Dawson
************@*****.***
Summary of Experience:
I have 40 years of customer service and 24 years BDC Call center experience.
Job Objectives: Office Clerk, Receptionist, BDC Call Center Supervisor, Teller, IRS Accounting, Post Office
APPLICABLE SKILLS
Data entry
File Management
General clerical work
Multi 12-line Phone system
Microsoft office Suites
Use office and mail equipment
Organization
On-site catering
Marketing & Sales
Calendar Management
Event coordination
General Book Keeping
Warehouse duties, inventory, shipping and receiving
Stocking
Security CSO Officer
Janitorial
WORK HISTORY
**Porsche Audio Fresno December 7, 2020 – Present
7121 N Palm Ave., Fresno, CA 93650 – 559-***-****
Job Title: Admin Asst. / Front Desk
Duties: Answer switch board and send to appropriate destinations. Greet customers. Cash and closeout repair orders for the service department. Administrative duties are filing, reconciliation, scan documents and collection calls.
Exact Temp Service October 2020 – November 2020
7413 N Cedar Ave., Suite 102, Fresno, CA 93720 – 559-***-****
Multiple Assignments – Office and Warehouse work as various client locations.
Employment Gap – Sept 2019 – Sept 2020 – Medical Family Leave / COVID19
**Love and Garlic Fresno, CA. November 2016 – August 2019 Owner: Nancy Vajretti
Job Title: Executive Admin Assistant \Sales
Duties: Marketing and event sales, Data entry, Filing, Book keeping, Personal assistant, Scheduling appointments, Events and Tastings. Organizing, assisting at banquets and On-site Catering including but not limited to set-up, service, tear down and clean up.
Page 2
Pride staff
**Supervisor: Jocelyn
Job: Assistant Admin for Vice president (was temporary assignment with Collection Service)
Duties: Booked appointments for V.P. and daily Calendar management. Verify all documents that are needed are printed so VP can take with him to his appointment. Mailed out letters to active lead clients, and prospects. Logged all daily visits into the system, including details from appointments. Go to the local banks automotive finance groups and make copies of the entire legal file so we can send them to our corporate office. Preformed at least 30 to 40 calls a day and 30 letters. Answered any questions from leads or clients regarding our collection service. Marketed new leads and send letters out to them and called to explain what we did on how we can help them collect on their bad debt.
Note – Left Automotive field to pursue an administrative career
**PAUL BLANCO GOOD CAR CO. October 2013 – August 2016
Owners: Paul & Putu Blanco
Phone 916-***-****
Position: Lead Receptionist
Duties: sort mail, Cashier, filing, data entry. Received payments for all departments in dealership, as well as assisted prep insurance. Answered a 12-line phone, meet and greet customers and assigned them to a salesperson. Preformed various researches and logged all calls. Also help the BDC center (call center) in there out bound calls by a certain time. Helped assist customers with their concerns in obtained a resolution. I followed up with collection calls and reminders for the monthly payments, as well as court appearances for collections. Helped with car inventory and verified with other dealerships on availability.
**Selma Auto Mall Selma California June 1999 – October 2013
Owner: Dwight Nelson
Phone 559-***-****
Position: Customer Service Manager
Duties: follow up calls for the dealership. For seven auto lines in the dealership. I monitor all Scores for the dealership CSI scores. Ran reports, I did the scheduling for the operators. I was in charge of the operators and the BDC call center rep. I interviewed and trained the new employees. I was a liaison for all Seven Franchises before they divided them. I answered all calls and directed them to employees. I answered a multi 12-line Phone. I did the dealer secretary position and the Front desk receptionist, sort mail, I was a fill in Cashier, filing, Service Advisor. Some internet sales
I have a sales license
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