Customer Service Representative
Resume:
Raven Holbert
Collection Rep
Elgin, IL *****
***********@*****.***
Work Experience
Cage Cashier
GRAND VICTORIA CASINO - Elgin, IL
May 2019 to August 2020
When I apply I was a dish washer, after 5 month. I apply to work in cage as a cage cashier my job description was first verify the money that was in the drawer with a manager. Then proceed to assist customer with there transaction. also verify each strap had the exact amount in it. also at the end of my shift verify with manager making sure my draw balance. Customer Service Representative
Aetna - Rolling Meadows, IL
February 2017 to July 2018
Take and make inbound and outbound calls
Setup precertification's for procedures, therapies,and inpatient admissions for providers and facility representatives.
Forward needed calls to nurse to provide clinical for cases. Follow up on calls.
Verified insurance coverage.
Explained EOB's to patients.
Collection Rep
Dovenmuehle Mort Inc - Elgin, IL
June 2015 to June 2016
Inbounds Calls, accepting payments from borrower, Outbounds Calls courtesy calls reminder borrower that due.assisting the borrower with hardships assistant if needed. Motivated, dependable customer service representative, seeking employment in a fasted paced growing company. I put a lot of pride and integrity in my work. Highly adaptable individual noted as a model team player who is willing to assist when and where needed. I'm a hard worker and learn quickly. Customer Service Rep
PLS Financial Inc - Elgin, IL
September 2009 to June 2015
Collect on Delinquent loans
Keyholder, open and close the store
Cash Handling
Kitchen Assistant
Arbor Management - Elgin, IL
January 2005 to August 2006
Serve food and beverage to students and Facility
Operate commercial dishwashing machine
Adhere to safety sanitation practices
Education
High school diploma
Elgin High School - Elgin, IL
1995
Skills
• Call Center
• CSR
• Customer Service
• Customer Care
• Customer Support
• Banking
• Cash Handling
• Accounting
• Guest Services
• Cashiering
Additional Information
SKILLS
Ability to multi task
Strong Communication
Able to work well with other and with little supervision LANGUAGES
English
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