Customer Service Representative

CHERYL MONTGOMERY BARKER

**** **** **** ****. #*** adznj4@r.postjobfree.com

Pompano Beach, FL 33064 954-***-****

LICENSED PROPERTY MANAGER & CUSTOMER SERVICE AGENT

Multi-dimensional business professional with over 20 years’ experience in customer service delivery and management environments. Qualifications include excellent customer service skills, management abilities, strong communication skills, administrative experience, and comprehensive knowledge of relevant equipment, policies, procedures.

PROFESSIONAL STRENGTHS

Demonstrated success in building and maintaining relationships with owners. renters, vendors, and team members.

Organized with a track record of self-motivation; high follow through, creative with attention to detail.

Dependable with focus on both personal and corporate goals.

PROFESSIONAL EXPERIENCE

Atlas World Airways Houston, TX

International Flight Attendant 2018 to 2021

Traveled internationally transporting United States Military.

Breakers Condominium Association, Inc. Pompano Beach, FL

Property Manager 2016 to 2018

Maintained strong knowledge of Florida’s Condominium Statutes and advised the Board of Directors (BOD) regarding them.

Maintained an owner and tenant database to include all relevant information. Consistently worked to ensure all information is accurate.

Prepared agendas for each BOD meeting and followed up with meeting minutes within 10 days of meeting.

Handled all resident issues within the guidelines of the various property policies, the condominium documents and the Florida Statutes.

Greeted all visitors to the Association Office during business hours and addressed their concerns/needs within the guidelines of the Association policies, the condominium documents and the Florida Statutes.

Ensured all contracts being fulfilled and coordinated maintenance.

Publix Super Markets, Inc. Pompano Beach, FL Gainesville, FL

Customer Service Representative 2013 to 2016

Key member of team worked as cashier or customer service representative.

Responsible for the first and last impression with our customer.

ISS Facility Management Services Hillsborough Beach, FL Gainesville, FL

Bridgetender 2006 to 2016 2011 to Present

Operated single and double span leaf bascule bridges and performed related work as required to ensure the safe passage of water, vehicle and pedestrian traffic with minimum of delay.

Able to understand and communicate clearly in the English language, both written and oral and use the proper radio and telephone procedures.

Kept records and logs, prepared and made oral reports.

Taylor, Bean & Whitaker Mortgage Corporation Ft. Lauderdale, FL

Property Manager 2004 to 2010

Managed all stages of rental property functions of three separate properties.

Built and maintained relationships with investors, city officials and residents.

Coordinated lease agreements, background checks, and evictions with legal proceedings.

Executed administrative and accounting functions. Maintained all record keeping systems and procedures, prepared financial reports, statements and projections.

Supervised and organized all property needs, in accordance to code and regulatory compliance, while maintaining cost reduction and revenue gain. Evaluated bids from contractors.

Marketed for vacancy and on call 24 hours.

Sands Harbor Hotel and Marina Pompano Beach, FL

Restaurant Manager 1995 to 2004 989

Managed a staff of over 40 employees, created work schedules, interviewed and hired new staff.

Planned weekly activities, events held at hotel, and promotional themes.

Improved and kept cost effective food and beverages.

Kept restaurant up to code in compliance with the Florida Division of Hotels and Restaurants.

EDUCATION

Broward College-Hospitality Administration-Undergraduate Fort Lauderdale, FL

Broward College-Business Administration-Undergraduate Fort Lauderdale, FL

PROFESSIONAL CREDENTIALS

Community Association Manager LCAM 31267

State of Florida Notary Public Commission # GG 138329

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