Alana Washington

**** ********** *****

Fort Wayne, IN 46806

260-***-****

adznic@r.postjobfree.com

Objective: To acquire a position that will allow me utilize my skills I have already acquired and to learn new skills that will help me advance my career.

Education: Northwestern College, Lima, OH 45805

Associates of Applied Business Degree, June 1994

Major: Medical Secretary / Word Processing

University of Saint Francis

Management Certification Program, September 2005

Courses & Skills Acquired: Typing (80 wpm) Medical Terminology Notary

Microsoft Word Copy / Fax Machine 10-Digit Calculator

Payroll (200+ employees) Staffing (200+ employees) Outlook

Machine Transcription English Grammar and Composition

Personal Skills: Organized Work Independently Goal-Oriented

Team Oriented Follow Instructions Excellent People Skills

Detailed Dependable Responsible

Excellent Customer Service Skills Honest Trustworthy

Experience: Parkview Behavioral Health – Fort Wayne, IN 46805

Administrative Supervisor: October 2018 - Present

Executive Assistant job duties below plus I supervise two Administrative Secretary.

Parkview Behavioral Health – Fort Wayne, IN 46805

Executive Assistant: December 2013 to October 2018

Duties: I assist the Sr. VP of PBH Operations, Director of Inpt Services, Director of Opioid Treatment & Prevention, Director of Community Outreach, I assist in typing correspondence, setting up meetings and interviews, updating all inpatient policies and procedures, payment of physicians, working with the patient advocates regarding patient complaints, process all training and education requests and process all petty cash. I answer calls for 5 different lines in Administration. I am responsible for attending, taking minutes and coordinating food and beverages for the following meetings: BH ELT (Weekly), Leadership Team (bi-monthly), Psychiatric Committee (monthly), BH Section Chief Meeting (Ambulatory & Inpt) (monthly), Regional Case Management (monthly), UR Meeting (monthly), PBH Operating Council (bi-monthly), Employee of the Month Luncheon (quarterly), H&P Meetings (bi-yearly) and any other meetings as requested. I also coordinate our Annual Picnic, Holiday Open Houses, Pizza for Staff, Nurses Week, Employee Appreciation Week, Retirements, Christmas Family and other things as needed. I am responsible for independently organizing, maintaining and purging / updating files; prepare copies, route, distribute materials as requested; order supplies; greeting Physicians and other visitors and staff. I code time for Administration, process all expenses and mileage each month and I coordinate all group rooms in the building.

Parkview Behavioral Health – Fort Wayne, IN 46805

Administrative Assistant: October 21, 2002 – December 2013

Duties: I assist the Sr. VP of PBH Operations, Director of Nursing, Director of Clinical Services for Outpatient, Director of Community Outreach, Program Manager for Youth Services, Program Manager for Adult Services, Program Manager for Geriatric Services, Supervisor of Assessment Services, and the Educator and House Supervisors as needed. I assist in typing correspondence, setting up meetings and interviews, updating all inpatient policies and procedures, payment of physicians, working with the patient advocates regarding patient complaints, process all training and education requests and process all petty cash. I answer calls for 5 different lines in Administration. I am responsible for attending, taking minutes and coordinating food and beverages for the following meetings: BH ELT (Weekly), Leadership Team (bi-monthly), Nursing Management (monthly), Psychiatric Committee (monthly), PBH EPIC Standardization Form (monthly), Regional Case Management (monthly), UR Meeting (monthly), PBH Operating Council (bi-monthly), Employee of the Month Luncheon (quarterly), Town Halls (quarterly), H&P Meetings (bi-yearly) and any other meetings as requested. I also coordinate our Annual Picnic, Holiday Open Houses, Pizza for Staff, Nurses Week, Employee Appreciation Week, Retirements, Christmas Family and other things as needed. I am responsible for independently organizing, maintaining and purging / updating files; prepare copies, route, distribute materials as requested; order supplies; greeting Physicians and other visitors and staff. I code time for Administration, process all expenses and mileage each month and I coordinate all group rooms in the building. I also cover the front desk receptionist position as needed and help during my off hours on the units and do 15 minute safety checks on patients.

From March 2003 – December 2005 I handled the day to day operations at the front desk and supervised 8 receptionists and met with them on a monthly basis.

Parkview Behavioral Health – Fort Wayne, IN 46805

Administrative Secretary: October 13, 1997 – October 20, 2002

Duties: I assisted the Vice President and Director of Nursing in typing memos, reports, policies and procedures,

forms, correspondence and any other documents as directed. I was responsible for taking patient complaint calls when managers were not available. I processed all training and education requests and petty cash. I screened calls as needed and sorted / distributed mail. I was responsible for attending and taking minutes for Nursing Manager Meeting, Inpatient Management Team, Leadership Team, Rewards and Recognition Committee, Safety Committee, Park Center Administrative Meeting, and any other meetings as requested. I was responsible for independently organizing, maintaining and purging / updating files; prepared copies, route, distributed materials as requested; ordered supplies, greeted Physicians and other visitors and staff. I also cover the front desk receptionist position as needed.

Parkview Behavioral Health – Fort Wayne, IN 46805

Individual Treatment Plan Transcriptionist: January 9, 1995 – October 12, 1997

Duties: I attended all treatment plan meetings and transcribed them on a laptop computer for each individual patient in the hospital, processed training and education requests, screened calls when needed for Director of Acute Services, Executive Director, Medical Director and Administrative Secretary. Sorted mail, transcribed dictation as request and took minutes for various meetings as requested.

Parkview Hospital - Randallia – Fort Wayne, IN 46805

PAS and Parkview Hospital Operator: December 13, 1993 to January 8, 1995

Duties: I took emergency calls for approximately 300 doctors and paged out the message. I directed external and internal call to the appropriate destinations in the hospital, received code calls, paged doctors and employees overhead and on pagers, recorded all deaths in the hospital and provided excellent customer service.