Customer Service Assistant Manager
Resume:
Leann Scales
**** ********* **, *** *****-Winfree, Texas, United States, 77535
**************@*****.***
Customer Service Specialist/Cashier
Customer Care Specialist and Cashier with several years experience in management and customer service positions. I have great communication skills with the public as well as with employees. I am a good self starter and can problem solve easily. I can easily delegate work and manage employees.
Professional Experience
November 2022 - May 2023 Cashier/Assistant Manager Longhorn Liquors/OPIT, LLC Assisted manager with employee scheduling, and delegating work for day. I set drawers for next day, made deposits and slips and handled any banking. Worked on purchase orders and delivery of product. Worked with various sales people on displays and planograms. I currently have my TBAC license until spring of 2024. January 2022 – November 2022 Customer Care Specialist Lewis Foodtown Inc. Lewis Foodtown Inc. is a large chain grocery store. I was in the Customer Service Center. My job included complaints from customers and well as refunds. We handle bill payments, lottery sales, auto registration stickers as well. I am responsible for all cashiers tills for set up and reconciliation at end of their shifts. If there is a problem with the till, I run reports and locate errors. I run daily reports at the end of day and reconcile them to the safe. I also handle all BRINKS deliveries including counting and strapping of money. Myself and the store night manager count money, verify one another and close safe down until next morning when the morning CCS verifies all money. I help with training of all cashiers and scheduling. I have my TBAC Certification for sales of tobacco and alcohol. February 2020 – October 2021 Assistant Manager Casey's General Stores I was morning manager and opened store for morning employees. My responsibilities included opening and verifying safe and setting tills for the day. I would then reconcile the tills from the day before, set bank deposits and and run reports to send to corporate office. I would do all scheduling and fuel and store content ordering. I would delegate and additional work,if needed or fill in the position either cashier or kitchen.
April 1998 - March 2018 CNA, LPN Apostolic Christian Restmor, Inc. I started with this company as a Certified Nursing Assistant and later became an LPN for them. I was responsible for cares and quality of life for the resident of this long-term nursing facility. While I was a CNA I became certified as a Certified Rehabilitation Aid and had a client list I would see through the Rehab Unit at the facility. I also became certified in Geriatric Alzheimer Care and was lead CNA on the Memory Care Unit. While working full time I attended the local college for my LPN License through the State of Illinois. I then became responsible for charting, communication with the Doctors as well as all medication passes, wound care, and verification of death and calling of Funeral Homes and families. Education
August 1999 - May 2004 Associate of Science in Kaplan Medical University, Chicago, Ill Medical Office Management
This program is the first step to Medical Administrator over long-term medical facilities. It taught medical laws according to the State of Illinois. It involved medical terminology, psychology, sociology, insurance terms and laws according to the State of Illinois, communication skills, and management of a facility. September 1996 - April 1997 Associates in Licensed Illinois Central College, East Peoria, Practical Nurse Illinois
Key Skills
• Communication
• Computer Skills
• Monetary Skills
• Problem Solving
• Self Starting
• Several medical skills, both clinical and office Certifications
January 2022 TBAC
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