Customer Service Representative
Resume:
Akhalia
Stewart
Customer Service Representative
Akhalia Stewart
Lot 12 Pitfour Gardens
Montego Bay, St. James
adzng2@r.postjobfree.com
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Skills
●Courteous with strong customer service orientation
●Strong computer navigation skills and PC knowledge
●Ability to effectively communicate, both written and verbally
●Dependable with strong attention to detail
●Skilled in multitasking; including the ability to be flexible and adapt to changes quickly
●Tolerance for repetitive work in a fast paced, high production work environment
●Ability to work as a team member, as well as independently
●Great interpersonal skills
●Problem solving
●Team player
●Active listener
●Ability to speak English fluently
●Ability to work under pressure
●Great negotiation, communication and persuasion skills
●Patient
●Organizational skills
●Time management
●Objection handling
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Experience
Concentrix/ Customer Service Representative
July 2022 - February 2023, Montego Bay St. James
Essential Functions/ Core Responsibilities
●Ensure service delivered to our customers meet contractual Key Performance Indicator ("KPIs')
●Clarify customer requirements; probe for understanding, use decision support tools and resources to appropriately provide resolution to customer
●Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
●Greet customers in a courteous, friendly, and professional manner using upon agreed procedures
●Maintain basic knowledge of client products and/or services
●Prepare complete and accurate work including appropriately notating accounts as required
●Participate in activities designed to improve customer satisfaction and business performance
●Offer additional products and/or services
●Track document and retrieve information in call tracking database
●Respond to customer inquiries by referring them to published materials, secondary source or more senior staff
●Answered 100+ inbound calls daily; also follow up with outbound calls to reassure customer about problem/concerns being resolved and their satisfied with resolution
●Exceeding office goals/targets of 85% or higher daily/monthly
Concentrix/ Reservation Agent
February 2023 - Present, Montego Bay St. James
Essential Functions/ Core Responsibilities
●Communicating with customers to answer questions and address concerns about their reservation or rental vehicles
●Helping customers choose a vehicle that meets their needs, based on factors such as price, mileage allowance, passenger accommodation, luggage, etc
●Explaining insurance coverage, including deductible requirements and optional coverage available for additional fee
●Processing rental applications in accordance with company standards, including credit checks, driving records, checks for all drivers over 25 years of age
●Arranging for repairs to damaged vehicles or arranging for replacements when vehicles are totaled
●Providing customers with directions to their destinations using maps or other tools such as GPS devices
●Explaining local traffic laws and regulations, such as speed limits and fines for parking violations
●Overcoming any objection customers may have regarding prices of other competitors and reassuring them that brand is the best
●Offer other types of products, such as car upgrades,GPS systems or additional insurance
●Handle reservations and rental requests through deductive reasoning in a consultative environment
●Over exceeding a 35 percent office goal daily by ending with 40 percent sales rate daily and at least 39 percent monthly individually
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Education
Central High School/ Graduated
September 2019 - July 2021, Maypen Clarendon
1. High School Leaving Certificate
2.Achieved Stage 3 English City & Guilds Certificate *merit*
3.Achieved Stage 2 Mathematics City & Guilds Certificate
4.Achieved Grade II CXC/CSEC Information Technology
5.Achieved Grade III CXC/CSEC Social Studies
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References
Available upon request
Contact this candidate