Customer Service Assistant Manager
Resume:
R
Joan Rivas
**********@*****.***
Midlothian, VA 23112
SUMMARY
My first job was in high school when I was 17 years old and at a place called the Cosmetic Center. I worked the retail counter selling cosmetics and doing makeovers. I learned at a young age the importance of customer service and reliability as well as accountability and teamwork. As an adult, working for decades in the retail industry, I have carried these good work ethics with me through the years.
SKILLS
Safety Procedures Compliance
Flexible Schedule
Product Stocking and Storage
Customer Service
Decision Making
Quality Control
Issue Escalation
EXPERIENCE
Delivery Driver
Midlothian, VA
DoorDash/ Aug 2020 to Oct 2022
Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Handled merchandise in accordance with product handling standards. Obeyed traffic laws and follow established traffic and transportation procedures. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Produce Clerk
Midlothian, VA
Walmart/ Apr 2018 to Apr 2020
Stocked, rotated and faced products with attention to product quality and expiration dates.
Removed expired and overripe items to provide freshest options and eliminate health risks.
Rotated stock to maintain freshness.
Assistant Manager
Midlothian, VA
Rackroom Shoes / Apr 2016 to Apr 2018
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity. 3rd Key Holder
Midlothian, VA
Kid to Kid/ Apr 2006 to Apr 2008
Supervised bank deposits and security procedures to support store opening and closing.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Assisted in general housekeeping to maintain store image. Assistant Manager
Midlothian, VA
Famous Footwear/ Apr 2005 to Apr 2008
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity. Uber Driver
Midlothian, VA
Uber/
Delivered goods and services to customers on time and in excellent condition. Inspected vehicles for cleanliness and checked gas and oil levels prior to departure. Utilized GPS to optimize routes and continuously meet estimated delivery times. Secured merchandise, avoiding damage during transportation. Documented daily mileage, gas and other data.
Achieved consistently high customer scores due to exceptional service. Picked up clients from specific locations to transport and drop off at destinations. Transported riders to designated stops according to pre-determined schedules. EDUCATION AND TRAINING
Monacan High School Jun 1988
Richmond, VA
Human Services : Human Services
Brightpoint College
Midlothian, VA
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