ANGELICA S. GREEN

*** ****** *** *******, ** ****8 901-***-**** adznby@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Results-driven leader with a proven track record of coordinating and managing cross-functional teams. Adept at resolving challenges and optimizing processes for improved efficiency. Effective communicator with strong interpersonal skills.

Team Leadership

Problem Solving

Communication

Process Optimization

Customer Service

Cross-functional

Collaboration

Strong ability to solve complex & time-sensitive resource problems consistently achieving organizational goals.

Extensive operational support and logistics supervision experience; provided support for logistics operations for over 100 Military training exercises and Department of Defense Worldwide Operations.

Received US Army Demonstrated Logistician award from the International Society of Logistics.

Personal commitment to safety of all Team members resulted in zero lost work injuries spanning entire career in a leadership positions.

Ability to manage multiple tasks without compromise of quality or productivity. PROFESSIONAL EXPERIENCE

HJ ZOOM Logistics Office Manager August 2023 - Present

Managed daily coordination operations, including scheduling, routing, and tracking shipments.

Coordinated with suppliers, carriers, warehouse personnel, and customers to ensure timely and accurate delivery of goods.

Manage inventory management and maintain accurate records of stock levels.

Developed and implemented efficient coordination processes and procedures to optimize productivity and reduce costs.

Tracked and analyzed key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

Led a team of office staff and provided guidance, training, and performance evaluations. KLLM Owner Operator January 2021- May 2023

Manage the day-to-day operations of CDL Drivers and a dispatcher; Provided bookkeeping of the company’s compliance records to provide full functionality within the FMSCA guidelines.

Led a team of 6 professionals, providing guidance and fostering a collaborative work environment that resulted in a 25 percent boost in project efficiency.

Oversaw all aspects of operations including inventory management, driver’s safety operation and maintaining a reduction in operational cost.

ALORICA Client Agent Services October 28, 2020 - June 25, 2021

Acted as the client/customer liaison, fostering relationships between Costco and customers.

Managed client services issues and provided solutions for customer account problems.

Led the handling of customer issues during peak periods, volunteering additional hours to ensure seamless service.

Developed payment plans, documented account issues, and restored services while turning around upset customers. Unilever Assembly Line Associate June 10, 2020 - August 5, 2020

Demonstrated leadership by overseeing workstation operations and personnel.

Proactively monitored equipment, resolved minor issues, and effectively communicated with maintenance personnel.

Executed lubrication programs and maintained lube log, contributing to efficient operations. LOWE’S HEAD CASHIER FEBRUARY 1, 2019 - AUGUST 9, 2020

Exhibited leadership in managing sales transactions, returns, and refunds according to company guidelines.

Provided supervision and coaching to Customer Sales Associates, optimizing register activities.

Collaborated in line management strategies, enhancing the checkout process.

Skillfully resolved over 500 customer complaints, resulting in allowing Front-End Supervisors to perform critical tasks. EDUCATION

High School Diploma State of Tennessee High School Diploma REFERENCES

Sudie Carrillo

10490 Payton Hwy, Payton, CO 80831

adznby@r.postjobfree.com 719-***-****

Lucinda Butler

1103 Rainer Drive, Colorado Springs, CO 80910

adznby@r.postjobfree.com 719-***-****

Rhonda Holiman

8490 Highway 51 North, Millington, TN 38053

adznby@r.postjobfree.com 901-***-****

Contact this candidate