Technical Support Customer Service

ANGEL CARTER

**** ****** **,***** · ***-470-***-****

************@*****.*** · https://www.linkedin.com/in/angel-carter-056720b · Twitter/Blog/Portfolio

Certified in Customer Service and Work Ready verifying my ability to read, write and communicate on the upmost skill level possible, making it easy to perform my job. I am build and can lead, listen and communicate on all levels of myskills.

EXPERIENCE

10/16/2020 – CURRENT

TECHNICAL SUPPORT, Alorica-Samsung

Technical support handle in home appliance such as television and home theaters systems. Assist with new set up with devices such as smart tv, guide or remotely trouble shoot technical issues that causes delay of consumer use of product, and schedule service request tickets for in home repairs as needed.

02/28/2020-12/12/2020

SHOPPER, AMAZON-WHOLE FOODS

Retail Shopping for consumer needs in a timely matter, bagged and stock for shipping or delivery.

10/2017 – 09/2020

BILLING AND TECH SUPPORT, Concentrix-Apple

Billing support team that can credit, review billing, also assist with start and cancel new subscription. Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service

05/2015-08/2017

Express Personal-CJB, Chamber of Commerce, Lowes Distribution, Luxottica

Employed through agency for warehouse and catering services that enhanced clerical skills, auditing (counting), packing and shipping, receiving, audit and data entry.

EDUCATION

MONTH YEAR

HEALTH INFORMATION TECH, Atlanta Tech College

HealthCare Assistance Certified completing class at a 2.87

MONTH YEAR

DIPLOMA, VALDOSTA TECHNICAL COLLEGE

G.E. Diploma-1999*2000

SKILLS

Technical Support

Desktop Support

Insurance Verification

Network Support

Troubleshooting

Health Care-Admin.

Active Directory

Operating Systems

Software Troubleshooting

VPN

Remote Access Software

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