SOUFYANE CHEHMAT

Residence TAFOUKT IMM ** N**

DCHEIRA EL JIHADIA Morocco, 80000

adzn98@r.postjobfree.com

061*******

Ability to provide optimal customer services

Ability to execute company and hotel policies

Habitual of handling a stressful work environment through efficient planning and division of tasks among the team members An outgoing individual with the ability to develop and maintain positive relationship with co-workers and clients Outstanding knowledge of customer services activities Proper maintenance and distribution of company assets Ability to communicate with all customers to resolve issues Professional Experience

Retail salesperson Tommy Hilfiger October 2021 - April 2022 Assists customers with purchase decisions

Retrieves merchandise from sales floor, stock room, or other inventory locations. place special orders.

Collects payment using the store point of sale system Processes returns and exchanges

Partner/Driver UBER February 2015 - November 2020 Ensure that the journey of client is safe, relaxed and prompt Ensure punctual pick up and drop of the scheduled passengers Perform vehicle maintenance by regulating tire pressure and checking oil, gas, and water levels on a daily basis Test vehicle equipment such as lights, horns, brakes, and windshield wipers Guest service agent Hilton Waldorf Astoria Hotel January 2011 - May 2014 Assist guests with check-in & check-out processes. Provide guests with hotel services information.

Answering and forwarding phone calls.

Accommodate guests during their stay in an attentive, courteous and friendly manner. Hotel Receptionist Swan and Dolphin Resort, Walt Disney World March 2008 - February 2011 Checking in guests, allocating rooms and handing over keys Answering questions about hotel facilities and about local transport, places of interest and entertainment Dealing with special requests, such as room service, taxi bookings or wake-up calls Passing on messages to guests and taking mail for posting. Customer service representative WALMART November 2005 - December 2008 Handle customer complaints

Provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.

Keep records of customer interactions.

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Cultural Representative Epcot, Walt Disney World August 2004 - October 2005 Demonstrating and selling merchandise (including alcohol and tobacco) in indoor and outdoor areas Filling orders, preparing, and assembling food items Cash handling - manual and using computerized registers Stocking and cleaning shelves and carts

Receiving/putting away stock and deliveries

Stroller and wheelchair rentals including repetitive lifting, stacking, and pushing strollers and wheelchairs Preparation of food and candy

Preparing packages for shipping and delivery

Education

English Language and Literature IBNOZOHR University, AGADIR Morocco September 2002 - November 2004