Customer Service Representative

Judith Quezada

623-***-**** *************@*****.***

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate/business goals.

SKILLS

Ambitious Leader who can work well in team environments and coordinate services for a wide diversity of clients

Strong Interpersonal communication skills.

Adaptability and ability to work under pressure

Organized and capable of multi-tasking different projects

Bi-Lingual - Spanish (can read, write, and speak fluent Spanish)

EDUCATION

2010 - GED - Phoenix Community College

2010 - Business Administration - University Of Phoenix

EXPERIENCE

April 19 – July 23

Feb 17 – Oct 18

June 15 – Jan 17

Oct 13 – April 15

Mar 13 - Nov 13

Veritec Solutions

Payday/Title/Mortgage Loan Database Service 6735 Southpoint Dr S Suite 300 Jacksonville, FL 32212

Customer Service Representative

Inbound calls and Outbound call backs

Provide client and/or agent eligibility information

Provide assistance to agents regarding database changes and/or audits

Manage users: unlock accounts and reset passwords

Assist with Spanish speaking clients and/or agents

Assist with creating accounts for mortgage agents

Transfer escalated issues to supervisor

Record Mortgage lis pendens in Illinois database

PCG Public Partnerships

In-home Service Payroll 7776 Pointe Pkwy W #150 Phoenix, AZ 85044

Fiscal Agent

Inbound calls and Outbound call backs

Respond to employee inquiries regarding payroll issues or concerns

Manage users: unlock accounts and reset passwords

Report issues that impact payroll specifications

Detect and report issues to uncollected payroll

Familiarize and keep current with the taxations of salaries, benefits and other factors

Assist with creating accounts and Time sheets on line

Email escalated issues to supervisor

Provide information and updated information to authorized personal on accounts.

Kidz Choice Preschool

Daycare/Preschool 10701 N. 15th Ave Phoenix, AZ 85029

Lead Teacher

Supervise and monitor the safety of children in the center

Prepare meals and organize mealtimes and snacks for children

Help children keep good hygiene - Change the diapers of infants and toddlers.

Organize activities or implement a curriculum that allowed children to learn about the world and explore interests.

Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.

Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents

Work with parents to discuss and accommodate children special needs

Keep records of children's progress, routines, and interests.

L.A. Insurance

Vehicle and home insurance office - 9242 N. 7th St Phoenix, AZ 85020

Customer Service Representative

Greet and invite costumers in to our office

Provide insurance quotes and close sales

Establish client relationships and follow up with clients, as needed.

Provide prompt, accurate, and friendly customer support

Minimal accounting including end of day business

Make outbound calls to invite new customers - answer inbound calls as needed

Maintain a strong work ethic with a total commitment to success each and every day

Yes Title Loans

Title Loan Office - 2800 E Van Buren St Phoenix, AZ 85008

Title Loan Agent

Evaluate loan applications and documentation by confirming credit worthiness

Improve loan applications and documentation by informing applicant of additional requirements

Reject loans by explaining deficiencies to applicants

Approved loans by issuing cash or forwarding applications to loan committee

Completed loan contract by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees

Helped costumers by answering questions; responded to requests

Maintained customer confidence by keeping loan information confidential

Updated job knowledge by participating in educational opportunities; reading professional publications; maintained personal networks; participated in professional organizations

Accomplished bank mission by completing related results as needed

VOLUNTEER WORK

2011

2010

2009-2010

Allstate:

Assist in front office

Greet and welcome walk-in costumers

Give quotes to costumers

Inbound calls / Outbound calls

Chicanos Por La Causa:

Assist in front office

Greet and welcome walk-in costumers

Assist staff as needed in office

Provide assistance to the public in computer lab, resource room, over the phone, and/or in the office

Cares Team Activities and Social Events For The Community of Arizona:

Provide assistance to kids in the community with life skills, homework, activities, exercise and games.

Provide resources, exercise, tips on beauty, health and saving money to the people and women in the community.

Contact this candidate