Customer Service Entry Level
Resume:
Alexis Kouassi
Lynnwood, WA *****
***********@*****.***
SUMMARY
Motivated, positive, and bilingual professional seeking an entry level position at a financial institution where I can utilize my excellent customer service, management experience, and cash handling skills in order to begin my long-term banking career and help serve those in my community.
EXPERIENCE
Direct Support Professional, Sunrise, Everett, WA Aug 2021 - Current
Support patients in their homes by providing food, medications, and physical assistance
Manage patients’ medical appointment schedules to ensure they are receiving proper medical care
Assess each patient’s overall health status and submit detailed reports to the administrative office
Always maintain patient safety standards, ensuring home is free from any safety hazards
Housekeeper, Seattle Children’s Hospital, Seattle, WA Aug 2018 - Oct 2021
Ensured each room was properly cleaned and sanitized according to the hospital protocols
Properly disposed of hazardous wastes according to medical policy and procedures
Maintained patient confidentiality when medical records and notes were present in the patient rooms
Provided excellent client care and customer service at every point of contact with patients and families
Manager, Briquetterie de l’aerport, Abidjan, Ivory Coast Jan 2014 - July 2015
Oversaw all cash handling protocols, point of contact for any discrepancies or issues
Effectively managed the employees, schedule, and concerns for all airport staff, including training of new hires
Created all customer service and sales expectations and goals, and supported staff to ensure these goals were met
EDUCATION
Bank Career Training Program Certificate, YWCA BankWork$® Program, Seattle, WA
Endorsed by the Washington Bankers Association
Bachelors of Economic Science & Development Degree, University of BOUAKE, Ivory Coast
English 101, Edmonds College, Edmonds, WA
SKILLS
Bilingual, Fluent in English and French
Management skills, able to effectively train, lead, and supervise employees
Customer service skills, able to provide customer service with a smile at every point of contact
Professional work ethic, able to complete tasks with little to no supervision
Cash handling skills, able to maintain balanced cash drawer and perform balancing duties
Accepts constructive criticism with a positive attitude, always looking to grow and learn professionally
Time management skills, able to prioritize tasks to ensure time sensitive goals are met
Attention to detail, able to ensure a task is completed correctly, even in times of high stress
Contact this candidate