Customer Service Representative

WESLEY WILLIS

East Orange, NJ

*********@*******.***·973-***-****

PUNCTUAL ROUTE DRIVER

GROWTH-FOCUSED SALES LEADER WITH YEARS OF ACHIEVEMENT MEETING EXPECTATIONS IN NEW BUSINESS ACQUISITION,

CUSTOMER SATISFACTION, AND ROUTE PERFORMANCE

-AREAS OF EXPERTISE-

ROUTE SALES & DELIVERY CUSTOMER SATISFACTION & RETENTION ACcOUNT MANAGEMENT

COMMUNICATION BUSINESS DEVELOPMENT MERCHANDISING

STRATEGIC PLANNING INVENTORY CONTROL

-CAREER AccOMPLISHMENTS-

Maximized and retained accounts through world-class communication and client relationship building

Earned recognition for exceeding target goals and objectives for sales, waste, and safety

TruckMovers

Grew sales via exceptional customer service and product knowledge

PROFESSIONAL EXPERIENCE

Independence, MO

Independent Contractor

02/2015-11/2016

Safely and efficiently transported CMV across North East United States, from one area to delivery points throughout the region. Professionally driven a range of different new and used vehicles including Semi Tractors, dump trucks, RV's, straight trucks, Macks, Volvos, etc. Successfully picked up vehicles and transported them to dealers, auctions, and customers. DOT regulations were implemented and ACE Log was taken daily.

Frito-Lay's

Route Driver

Secaucus, NJ

02/2005-05/2016

Successfully sold and merchandised Frito-Lay's complete line of quality products to existing and new accounts, driving a Frito-Lay truck on assigned routes to delivers products to various stores (i.e. grocery, convenience, schools, gas stations, etc.). Conducted daily pre-trip safety inspection and safely transported the truck,accurately performed inventory control on product cases, stayed physically fit to efficiently load and unload products, and used 2-wheel dolly to deliver cases to customer locations. Maintained daily paperwork and cash flow integrity. Rotated and provided credit for stale or damaged items. Utilized a hand-held computer to accurately and efficiently process orders. Executed company sponsored promotional programs by acquiring temporary and incremental product displays, shelving, and permanent merchandising fixtures. Created and implemented store displays promoting sales and growth. Attended and contributed in all safety meetings.

Key Accomplishments:

·Earned recognition by achieving a service award for completing 10 years of dedicated service.

·Generated sales via superior customer service, excellent product knowledge, and suggestive selling.

·Grew and retained accounts by maintaining communication and building partnerships wit clients.

·Streamlined processes and met target goals and objectives for sales, waste, and safety.

·History enhancing routes to double digit growth.

Wyndham Hotel

Elizabeth, NJ

Guest Services Specialist

06/2002-04/2002

Coordinated specific personal services for prominent guests and eminent government officials. Implement corporate compliance regulations in regards to daiy procedures, safety, codes, and access control. Maintained positive guest, owner, and associate relationships, promptly addressing service needs and concerns to ensure total guest satisfaction. Resolved guest issues to resolution in an effort to improve the guest experience. Promoted teamwork and quality service through daily communications and coordination.

Key Accomplishments:

·Maintained 100% customer satisfaction by effectively meeting guests needs in a timely manner.

· Connoisseur of surrounding area and current events (i.e. music, theatre, sporting events, and attractions).

·Consistently managed and maintained an approachable and professional image.

Paid Prescription

Parsippany, NJ

Customer Service Representative

10/2001-02/2002

Serviced perspective customer inquiries regarding contractual benefits, benefit eligibility, claims status and provider participation status for HMO, PPO, POS, Medicare, and Medicaid Products. Accurately completed administrative documents including claim forms, identification cards, and benefit books.

Key Accomplishments:

·Conducted and maintained productivity standards, reports, and response expectations.

Additional experience as Senior Customer Service Representative and as Professional Coach Operator at

National Car Rental

EDUCATION AND CREDENTIALS

Electrician - 2017

Lincoln Technical Institute-Union, Union, NJ

AS in Computer Information Systems-2000

Essex County College, Newark, NJ

Professional Development:

Clean Commercial Driver License (CDL)-Class B Certification·Twic Card·Smith Systems Certificate·E-

Log

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