Data Entry Customer Service

SADIQA POOLE

New Orleans, Louisiana • 504-***-**** • ***********@*****.***

Medical Unit Secretary eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Positive and upbeat personality with strong interpersonal communication skills. Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence. Dedicated to learning, growing, and succeeding in the Administrative industry.

Data Entry

Clerical

Administrative

Education

Health Care

Legal

Problem resolution

Process improvement

MS Office

Customer service

High School - O Perry Walker High School - New Orleans, LA 3/22 to Present Medical Unit Secretary - West Jefferson Medical Center LCMC Health - Marrero, LA Performed front-office duties using data entry skills in the context of a medical database. Completed skilled administrative work to assist all office personnel and operational needs. Customer service, patient scheduling, and billing were among the duties coordinated in the office. Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience. 3/20 to 3/22 Data Entry/Unit Secretary - BridgePoint Continuing Care Hospital - New Orleans - Marrero, LA Completed skilled administrative work to assist all office personnel and operational needs. Located, checked in, and pulled medical records for patient appointments and incomplete charts. Performed office duties using data entry skills in the context of a medical database. Organized patient files and streamlined operations to increase efficiency. 1/20 to 3/20 Disease Program Assistant - Westaff OPH - Metairie, LA Accurately gathered personal, billing, and medical information for patients each day. Implemented organization systems to ensure the confidentiality of filed customer documents and to improve operational efficiency.

Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and [Action]. Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.

6/19 to 10/19 Customer Service Representative - Avis Budget Group, Inc. - New Orleans, LA Used a consultative sales approach to understand customer needs and make relevant recommendations. Maintained accurate and current customer account data with manual form processing and digital information updates. Provided service to store customers and wrote customer contracts and invoices for services. Provided a superior customer experience in order to build a loyal customer base. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

PROFESSIONAL EXPERIENCE

1/19 to 6/19 Archive Assistant - Vital Records Management - New Orleans, LA Provided daily guidance and assistance to visitors on how to access, interpret, and use archives. Authenticated and appraised historical documents and archival materials on a daily basis. Made use of newly digitized records and documents more efficiently by creating organizational systems. Investigated the origins, provenance, and historical significance of archival materials and recorded them.

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