Customer Service Representative
Resume:
Shatarra Benson
Memphis, TN *****
****************@*****.***
Work Experience
Pharmacy Technician
Walgreens Distribution Center - Memphis, TN
June 2023 to Present
Fill prescriptions in cold chain.
Customer Service Representative
Internal Revenue Service - Memphis, TN
January 2022 to January 2023
Handles Identity theft related questions and concerns, along with adjustments to tax forms. And providing exceptional customer service to all tax payers. Customer Service Representative
Digital Media Solutions - Memphis, TN
October 2021 to October 2021
Handled inbound and outbound calls to customers with insurance informing them of changes happening with the company.
Customer Service Representative
ANSERFONE - Memphis, TN
August 2021 to October 2021
Assist companies that have either went on break or closed for the date with rerouting calls that they get when the office is unavailable
Housekeeper
DoubleTree by Hilton - Memphis, TN
June 2021 to September 2021
General housekeeping labor
Customer Service Representative
Xtend Healthcare - Memphis, TN
January 2021 to August 2021
Set up Covid vaccination appointments for the state of New Jersey. Pharmacy Technician
CVS Health - Memphis, TN
May 2021 to July 2021
Acted as a Pharmacy Tech, filling box prescriptions. Customer Service Representative
Conduit Global - Memphis, TN
November 2020 to June 2021
Assist and manage bookings with members of our insurance companies. Line Worker
iQor - Memphis, TN
August 2018 to July 2020
Placing boxes in appropriate aisles. Along with inputting inventory of all the boxes that was scanned for that day as well as cleaning my designated area.
Clerical Associate
AT&T - Memphis, TN
September 2017 to December 2017
Data entry. Developing spreadsheets.
Customer Service Representative
Acceptance Now - Murfreesboro, TN
February 2017 to July 2017
Preparing lease agreements with customers that have been approved to finance their items. Data entry duties on a daily basis . Along with marketing. Advanced typing skills when making leases. Cook/Cashier
Corkys Restaurant & Bar - Memphis, TN
August 2016 to December 2016
Greet and take orders, cook food and serve customers. Prep Cook/Line Cook
Main Event Entertainment Corporation - Memphis, TN December 2015 to July 2016
Prepare foods for the banquets being held.
Sales Associate
party works - Memphis, TN
January 2015 to November 2015
Help customers with finding Halloween accessories along with Halloween costumes. Also displaying costumes restocking and making sure the back end of the store is always presentable. Cashier
Taco Bell - Memphis, TN
June 2014 to August 2014
Greet customers and process their orders in a friendly manner. Along with assisting the line cooks when needed.
Education
Associate’s in Pharmacy Technician
Concorde Career College-Memphis - Memphis, TN
March 2023 to Present
N/a in Pharmacy
Middle Tennessee State University - Murfreesboro, TN January 2013 to December 2015
High School Diploma in Pre-Pharmacy
Melrose High School - Memphis, TN
January 2009 to December 2013
Skills
• Microsft office (5 years)
• Human Resources (1 year)
• Call Center
• Customer Care
• Customer Service
• CSR
• Customer Support
• Assembly Line
• Assembly Worker
• Microsoft Office (3 years)
• Typing (3 years)
• Packaging
• Research
• Pharmacy Technician Experience
• iOS
• Windows
Certifications and Licenses
Food Handler Certification
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