Efrain Gaxiola

Tucson, AZ *****

adzmxa@r.postjobfree.com

520-***-****

Seeking a Supervisor position with leadership responsibilities including problem solving, planning, organizing and managing while being able to help coach and develop people skills, updating changing policies, which help Claimants with their problems and concerns. Have worked remotely for 1year an 2 month, self motived, meet my daily goal.

Willing to relocate to: Tucson, AZ

Work Experience

AZ State Adjudicator PUA UI

TL Specialist MAXIMUS - Tucson, AZ

February 2021 to Present

• Coaching Agent

• Conducted team meeting

• Monitor Queue Activity

• Monitor team chat

• Review claim case's for Quality control.

• Take notes while in the team meeting

• Assist with Escalated Calls

• Team lead, assist in training of new staff . solve complex claims for staff

• Performed QC and QA for 16 adjudicator form Monthly reports.

• Meet all goals on different projects while working remote from home Owner/Operator EG'S

Good to Go - Tucson, AZ

May 2012 to Present

• Third party MVD Service. Filling Title, bonded Title and various other titles.

• Vehicle pay off.

• Maintain input or data quality of risk management systems

• Tax preparer for A1 tax service remotely. Negotiations with the IRS.

• Closing Escrow package as mobile Notary

• Experience with: Laptop computers, Microsoft Excel,

• Microsoft Word, Multi-line telephone systems

Adjudication Specialist AZ State UI

MAXIMUS - Tucson, AZ

October 2020 to February 2021

• Adjudicate Pandemic Unemployment Assistance claims for the state of Arizona

• Customer Service as a bilingual Adjudicator

• Inbound and outbound calls to claimant to obtain supporting evidence

• Review claimants applications and documentation

• Investigate potential fraudulent claims

• Generate letters, emails, and internal messages to claimants to make decision on receiving any benefits.

• Team lead, assist in training of new staff and solve complex claims for staff Customer Service Representative/Collections

Bayview Mortgage - Tucson, AZ

November 2019 to March 2020

Mortgage Servicing Loans. Taking incoming calls from Customers. Taking their Mortgage Payment to escrow analyst, Making outbound calls regarding past due accounts, made payment arrangements to make accounts current loans, Adjudication past Mortgage loans. Daily Meeting on every day changing laws and regulation regarding RESPA laws and regulation and applying policy.

• Performed data entry for customer information and shipments

• Managed client records

• Set up client appointments

• Provided policy and service information

• Handled online orders and credit card transactions

• Answered calls from clients

• Answered general questions

• Resolved customer information and complaints

Customer Service Representative

Afni - Tucson, AZ

December 2018 to May 2019

• Customer service inbound call for Verizon wireless,

• Customer service payment troubleshooting wireless phones, payment and payment extensions, suspension phone service, data analysis, upgrade of devices and plan upsell. while keeping customer service to a higher standard..

• Reviewed QA issue that customer called in about.

• Took escalation calls in Spanish.

Inventory Control Supervisor

Integrated Magnetic - Tucson, AZ

November 2016 to May 2018

• Supervise the work of logistics specialists, planners, or schedulers

• Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives

• Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies

• Plan or implement improvements to internal or external logistics systems or processes • Maintain metrics, reports, process documentation, customer service logs, or training or safety records. • QC an QA of my Department and gave presentation to GM and owner of Business.

Supervisor

Jackson Hewitt - Tucson, AZ

December 2012 to October 2016

• Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities, Using different Tax programs

• Advise business or other groups on local, national, or international factors affecting the buying or selling of products or services

• Communicating with Supervisors, Peers, or

Subordinates

• Experience with: Data box software, Desktop computers, Microsoft Access, Microsoft Excel

• QA an QC of all my tax pro's on all tax return before going up to IRS. Security Guard

TUFESA - Tucson, AZ

September 2011 to November 2011

• Lock doors and gates of entrances and exits to secure buildings

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrence

• Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons Property Management/Handy Rita

Ranch Realty - Tucson, AZ

December 2010 to January 2011

• Notify managers concerning the need for major repairs or additions to building operating systems • Make adjustments or minor repairs to heating, cooling, ventilating, plumbing, or electrical systems • Move heavy furniture, equipment, or supplies, either manually or by using hand trucks • Clean and restore building interiors damaged by fire, smoke, or water, using commercial cleaning equipment Education

High School Diploma

Pueblo High School - Tucson, AZ

Skills

• Supply Chain

• Inventory Control

• Inventory Management

• Bilingual

• Mortgage exp 10 years as loan officer

• processor closer

• property management.

• Restoration

• Mortgage Servicing Underwriter 7years with Home Equity Loan Service (5 years) • Escrow

• Mac OS

• Documentation review

• Data collection

• Loan processing

• UCC law

• LAN

• Salesforce

• CRM software

Certifications and Licenses

Notary Public May 2019 to May 2023 Additional

Assessments

Accounting skills: Bookkeeping — Completed

April 2019

Calculating and determining the accuracy of financial data. Full results: Completed

Attention to detail — Completed

August 2019

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed

Written communication — Completed

August 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed

Sales skills — Highly Proficient

March 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Basic maintenance and repair — Highly Proficient

August 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Highly Proficient

Typing — Completed

August 2020

Transcribing text using a standard keyboard

Full results: Completed

Real estate — Familiar

August 2020

Matching listings with specifications

Full results: Familiar

Customer focus & orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Completed

August 2020

Tendency to be dependable and come to work

Full results: Completed

Management & leadership skills: Planning & execution — Completed August 2019 Planning and managing resources to accomplish organizational goals. Full results: Completed

Supervisory skills: Motivating & assessing employees — Completed August 2019 Motivating others through feedback to identify improvements or corrective actions. Full results: Completed

Scheduling — Familiar

September 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Legal skills — Completed

April 2019

Measures a candidate’s ability to effectively assist practicing attorneys in the preparation for litigation proceedings. Full results: Completed

Search engine optimization — Completed

December 2021

Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Completed

Verbal communication — Completed

December 2021

Speaking clearly, correctly, and concisely

Full results: Completed

Customer service manager — Completed

January 2022

Managing customer service representatives and resolving customer issues Full results: Completed

Basic computer skills — Familiar

January 2022

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Customer service — Familiar

January 2022

Identifying and resolving common customer issues

Full results: Familiar

Customer focus & orientation — Completed

January 2022

Responding to customer situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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