Customer Service High School
Resume:
ARTHUR T. LILLY
Riverside, CA 92506
**********@***.***
SUMMARY OF QUALIFICATIONS
Goal oriented individual who is a team player and strives to contribute exceptional results. 30 plus years of experience providing team building, mentoring and effective leadership. Confident in abilities to interact effectively with team members and coaching staff.
PROFESSIONAL EXPERIENCE
Poly high school, Riverside, CA June 2016- Present
Women’s JV Softball Coach
Responsible for running the junior varsity softball program.
Managed team development and training along with game preparation. Established charting, and scouting of opponents. Assisted with daily practice, study halls, and managed travel for away games.
Developed game plans and adjusted them according to various game situations.
Provided campers with a positive environment to learn and improve proper techniques of developing softball skills.
John w. north high school, Riverside, CA December 2012 – June 2016
Women’s Head Softball Coach
Responsible for running the junior varsity and varsity softball program.
Managed team workouts and game preparation. Established charting, and scouting of opponents. Assisted with daily practice, study halls, and managed travel for away games.
Developed game plans and adjusted them according to various game situations.
Provided campers with a positive environment to learn and improve proper techniques of developing softball skills.
College of the Desert Palm Springs, Ca September 2012 - May =2014
Pitching Coach
Monitor the pitching training pf the pitchers
Set up pitching plans at games
Allstate insurance company, Corona, CA September 1972 – November 2008
Front line Claims Manager
Supervised and provided highly proactive customer service training of 8 to 12 claims adjuster to investigate, evaluate, negotiate, and resolve complex claims in the personal lines Casualty department.
Establish and maintains a connection with the customer and team members by understanding and meeting their need. Provides great customer service by utilizing skills such as attention to detail and empathy to ensure a positive experience.
Manage personal auto liability cases, analyzing coverage, investigating liability, evaluating injuries, and assisting with negotiation processes.
Negotiates and settles claims accordance with business unit best practices.
Work with house counsel on trial decisions.
Handle files with litigation issues.
Complete employee performance analyses.
Review and analyze productions reports and implement strategies to improve productivity.
huntington learning center, Corona, CA December 2008 - December 2012
Owner of tutoring center
Operate Tutoring center that specializes in all subject tutoring and SAT Prep.
Establish annual budget.
Schedule school and merchant visits to enhance and solicit new student enrollees.
Interviewing and hiring of teacher, and manage staff and student schedules.
Generate and manage payroll disbursement.
Manage vendors, direct mailings, and advertisements.
EDUCATION
Long Beach State University June 1972
Bachelor of Arts, Speech Communication,
Mt. San Jacinto College June 1969 Associates in Arts COMMUNITY INVOLVMENT
Dynasty Athletic Association: Director of travel team, Girls’ Softball;
Contact this candidate