Reconditioning Associate- Point of Contact

Cassandra Solis

Fresno, CA ***** 559-***-**** *********@*****.***

PROFESSIONAL SUMMARY

I am an organized and dependable associate that is successful at managing multiple

priorities with a positive attitude. I am eager to learn new skills and take on new tasks while

delivering exceptional internal and external customer service. I am always willing to step in to

support my team as needed to achieve team goals.

SKILLS

● Inventory Point of Contact ● Time Management

● Customer Satisfaction ● Problem Identification

● Adaptable and Flexible ● New Employee Training

● Social Orientation ● Detail Orientation and Accuracy

EDUCATION

HIGH SCHOOL DIPLOMA

Central High School - East Campus Fresno, CA

June 2006

WORK HISTORY

RECONDITIONING ASSOCIATE IV

Carmax 1780 N. Palm Fresno, CA 93702

JANUARY 2007 TO CURRENT

● Perform Daily Reconciliation Report to protect Company Asset and adhering to

Company Policies and Procedures.

● Vendor Management with assigning work and expectations, processing invoice

payment, taking partnerships with Management and outside Departments on

repairs and repair costs for vehicles for the best solution with speed, cost, and

quality. Maintain Vendor relationships and build rapport. Contact Vendors and

update notes in ERO system with repairs, cost of repairs, approval of repairs, and

ETA's of completion to drive daily production goals.

● Direct work in Inventory Department assigning AOR's (Areas of Responsibility)

with follow up to achieve daily Production and Sales goals. Inventory Department

roles consist of Checking in and supporting Transportation Drivers picking up and

dropping off vehicles adhering to Carmax processes. Prepping vehicles for Sale

and completing Express pick up appointments in timely manner. Completing daily

Customer Transfer vehicle inspections within required time to meet sales and

Operations goals. Receiving vehicles with proper barcodes, transmitter, check in

and receiving sheet as required by Carmax policies to protect Company Asset.

Complete daily photos for Marketing and Sales demand. Develop, train, and

mentor peers with providing Carmax SBIR feedback to improve productivity and

achieve team goals.

SALES FLOOR REPRESENTATIVE

Target Riverpark Fresno, CA 93702

MARCH 2006 TO JANUARY 2007

● Greeted customers, helped locate merchandise, and suggested suitable options.

● Organized racks and shelves to maintain store visual appeal, engage customers,

and promote specific merchandise.

● Answered customer questions about products and services, helped locate

merchandise, and promoted key items.

● Checked pricing, scanned items, applied discounts, and printed receipts to ring

up customers.

CAR HOP / DRIVE THRU

Sonic Drive Inn Fresno, CA

MARCH 2005 TO March 2006

● Took orders and delivered food and beverages to customers in cars to provide

quick and convenient customer service.

● Maintained positive and professional attitude to instill business confidence and

promote repeat business with customers.

● Cleaned and sanitized work areas and equipment to promote compliance with

health and safety regulations.

● Cleaned and maintained drive-in parking lots, picnic areas and building grounds

to provide clean and attractive environment for customers.

Contact this candidate