Business Development Human Resources

EN EBERE VINNERA-ANN

NNADIASO

Oshawa, Ontario L*J 6P5 +1-365-***-****

**************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

RELATIONSHIP MANAGER PROFESSIONAL SUMMARY 15+ years of dedicated experience and expertise in developing and implementing business development strategies to facilitate business expansion, increased profitability, and sustainability. Proven success record in forging strong relationships with high-profile customers and boosting the client base. Proficiency in managing cross-functional teams to enable the attainment of organizational goals and mission. Capable of leading budgeting and forecasting to ensure adequate allocation of resources. Skilled at analyzing business data to provide insights and facilitate data- driven strategy development and informed decision-making. SKILLS SKILLS/QUALIFICATION

HIGHLIGHTS

Possess the ability to deescalate

tension among employees &

peacefully address & resolve

employee concerns.

Capable of effectively analyzing &

managing financial & business

risks to drive requisite mitigative

measures.

Mentor and coach downlines,

facilitating their growth and

development by sharing relevant

work experiences.

Track record of efficiently

delegating tasks to aid swift &

adequate execution of tasks to

enhance productivity.

Proficiency in allocating resources

efficiently & collaborating with

personnel to drive process

optimization.

Excel in effectively planning &

organizing & executing tasks

expeditiously to maximize time

Service Delivery Enhancement

Deadline Management

Credit History Review

Product Knowledge

Business Development

Regulatory Submissions

Banking

Manage Cash Flow

Strategic Selling

Time Management

Sales Expertise

Providing Feedback

Sales and Marketing

Verbal and Written

Communication

Business Intelligence Gathering

Client Acquisition

Word Processing

Human Resources Knowledge

efficiency & output.

Skilled at positively influencing

team members and facilitating

necessary training to boost team

performance.

Ability to stay self-aware, grasp &

manage team emotion to cut

burnouts & enhance workplace

management.

Competency in employing my

interpersonal skills to foster

collaborative workspaces &

culture to boost output.

Excel at integrating cutting-edge

technological tools to ensure

two-way communication to

enhance efficiency.

Typing and 10-Key Entry

Public Speaking

Financial Advising

Effective Customer

Communication

Business Relationship Cultivation

Risk Assessment and

Classification

Relationship Review Process

Loan Processing

WORK HISTORY RELATIONSHIP MANAGER 12/2012 to CURRENT First Bank of Nigeria Ltd

Maintained relationships with 5+ high-profile clients that referred the bank's services and attracted new clients

Led budgeting and ensured the allocation of adequate resources to all units, reducing the efficiency ratio by 5%

Appraised bank operations, identifying bottlenecks and deploying measures that increased productivity by 25%

Train and monitor the efficiency and performance of downlines to accelerate the achievement of common goals

Track employee performance routinely to detect lag points and apply necessary strategies to improve output

Developed valuable relationships with vendors and suppliers that facilitated a 5% reduction in running costs

Streamlined processes that helped the branch attain a 95% client satisfaction rate following a feedback survey

Conduct routine operational inspections to ensure full compliance with standard financial service regulations.

BANKING OFFICER TEAM LEAD 09/2008 to 12/2012

Diamond Bank Plc

Liaised with managers to enact business development strategies that upped the annual growth rate by 10%

Forged and sustained strong relationships with 25+ customers over 7 years that increased revenue generation

Applied cross-selling & upselling techniques with proven success that upped annual bank product sales by 10%

Reviewed an average of 15 loan applications weekly to endorse the approval or declination that cut credit risks

Executed assigned duties & operations while ensuring strict compliance with standard regulations & policies

Offered data-driven financial guidance and risk assessments to clients that helped to sustain 80-90% satisfaction

Evaluated assets and investment portfolios to determine sustainability and promptly detect and mitigate risks

Received and addressed customer complaints and effected feedback that boosted customer satisfaction by 40%

Conducted market research that facilitated the identification of prospective clients and implemented acquisition strategies that increased the bank's customer base by 20% in 5 years.

EDUCATION Bachelor degree Business Administration 08/2006 Anambra State University, ULI ANAMBRA STATE NIGERIA Post Graduate degree Human Resource Marketing and Entrepreneurship Trent University, Durham, ON

CERTIFICATIONS First Aid/CPR Certified

LANGUAGES English

Full Professional

Contact this candidate