Seth A. Peterson

Pleasant Hill, CA

925-***-**** • adzmrp@r.postjobfree.com

Accomplished Information Technology Leader

● Results-driven, motivated, and progressive Information Technology Leader with extensive experience developing cybersecurity strategies and cloud transformation roadmaps for major enterprise organizations across multiple industries.

● Leverages strong business acumen to bridge the gap between C-level business objectives and technology solutions, driving initiatives to successful completion.

● Serves as an integral member and leader of dynamic functional and technical teams, contributing to systems improvement, resiliency, and scalability.

AREAS OF EXPERTISE

IT Operations Leadership

Strategic Analysis & Planning

Cloud Architecture

Project Management

Business Development

Digital Transformation

Cyber Security

Presentations and Summaries

DevOps

Customer Service

Client Relationship

Management

IT Systems Implementation

C-Level Engagement

Business Continuity and

Disaster Recovery Planning

PROFESSIONAL EXPERIENCE

DIRECTOR OF CLIENT STRATEGY CCS, SAN RAMON, CA (October 2020 – August 2023) Directed an operational and product restructuring at a leading Bay Area provider of technology security and support services. Built new Service Delivery and Client Strategy teams with oversight of a vertical-diverse book of clients. Pioneered a shift in the business model from reactive services to strategic partnerships with a focus on user experience.

Drove technology strategy and solutions mapping across 100 business partnerships with diverse requirements.

Established new service offerings reflecting the emerging needs of businesses, with the core objectives of business systems availability, security, and a positive and productive user experience.

Pioneered a digital transformation roadmap across enterprises, improving the scalability and accessibility of business resources in secure cloud.

Developed a new NIST-based “Core Cybersecurity” service offering as a pre-requisite to any new or existing partnerships.

Drove a 70% increase in monthly recurring revenue through business development and new client acquisition, in addition to “high-grading” existing clients.

Defined a new technology stack and set of set of environment operating Best Practice standards.

…Continued…

Seth A. Peterson

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Designed and Implemented ITIL-focused operational processes across business units, including Service Delivery and Project Engineering.

DIRECTOR OF CLIENT STRATEGY XANTRION INC, OAKLAND, CA (August 2017 – July 2020) Led vision, strategy, and execution for all facets of the Client Strategy practice at this provider of enterprise-grade cybersecurity, IT services, and support, meeting the needs of a diverse roster of 80 small to mid-sized businesses, including government municipalities. Pioneered a shift in the business model from a reactive posture to a strategic focus, positioning consultants as virtual CIOs, serving as trusted advisors to clients.

Effectively managed an 11-person team, with accountability for technology strategy and account management across all client relationships. Debuted quarterly business reviews, proposals, roadmaps, and cost/benefit analysis templates as resources to reinforce strategic partnerships.

Led the team in the client adoption of technology standards and best practices, sparking gains in stability, resiliency, and security of business systems and information.

Improved the overall quality of the user support experience through collaboration with Operations group leaders.

Contributed to business development and revenue growth, accelerating the adoption of the Security as a Service offering by over 75% of the customer base.

During the COVID-19 pandemic, forged secure remote work strategies that enabled productivity in a fully distributed work model.

MANAGING CONSULTANT MICROMENDERS INC, SAN FRANCISCO, CA (March 2014 – August 2017) Maintained authority over a team of project and field engineering consultants at this leading IT managed services company, while serving as the Chief Technology Strategist supporting 60 clients in the Finance, Law, Healthcare, and Architecture industries. Developed standards for technologies that minimized capital expenses and maintenance costs while maximizing uptime and scalability in line with the needs of each business.

Engaged in outreach to key executives and stakeholders at prospects and clients under management, including Chief Information Officers, Chief Finance Officers, and Managing Executives; led presentations showcasing the value proposition of partnering with MicroMenders.

Defined formal operating workflows and project management methodologies to govern key business functions that included Pre-Sales Prospect Development, Project Planning/Design, Execution, and Onboarding.

Established processes and standards to serve as the foundation of a cloud transformation initiative, dedicated to transitioning client systems to cloud architecture, securing gains in security and scalability.

Launched the firm’s Cyber Security Practice, designed to identify and develop a strategic roadmap to address information security risks, safeguarding mission-critical systems and data. Seth A. Peterson

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INFORMATION TECHNOLOGY DIRECTOR LANGTECH SYSTEMS CONSULTING, SF (Jan 2010 – Mar 2014) A demonstrated record of success and achievement at this IT consulting firm, marked by a series of promotions to positions of increased influence, authority, and accountability. Advanced from an initial role as a consultant to IT Manager, then to Information Technology Director. As Information Technology Director, oversaw desktop support, systems architecture/design, and overall client relationship management for a customer base of 60 small businesses, supervising a team of field, project, and remote support engineers.

Delivered a 20% increase in revenue over two years through the development and negotiation of new business proposals.

Partnered with the owners to build a cloud strategy roadmap that incorporated emerging innovations including hosted messaging and VDI.

Strengthened the company’s capabilities and effectiveness, serving as Chair of the Organizational Strategy team to establish internal processes and procedures, and facilitating weekly technical training sessions with Managed Services teams. Additionally, hosted monthly technical advisory sessions with the Systems team.

Chief architect of a private cloud infrastructure leveraging a SaaS delivery model to host client mission-critical internal business applications.

Early Career

IT Manager, Langtech Systems Consulting, San Francisco, CA Consultant, Langtech Systems Consulting, San Francisco, CA EDUCATION & CREDENTIALS

Bachelor of Science Degree in Molecular Biology

University of Wisconsin

Microsoft Certified Systems Engineer (MCSE)

VMware Technical Sales Professional

Microsoft Certified Technology Specialist

Microsoft Certified Professional (MCP)

TECHNICAL PROFICIENCIES

Security as a Service, Google Workspace, Microsoft 365, Multi-factor Authentication (MFA), Endpoint Detection and Response, Advanced Threat Analytics, Web Content Filtration, Content Filtration, User Awareness Training, Single Sign-On, Cloud Architecture, Azure, SharePoint Online, Teams, IaaS, Windows Server, Active Directory, Exchange Server, VMware VSphere, High Availability Environments, Citrix, RDS, Cisco, Meraki, VPN, N-Central, Kaseya, LabTech RMM, ConnectWise, Confluence

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