Customer Service Associate

Teri Watkins

812-***-**** ***********@*****.*** *900 South Rendy Lane, Unit Q, Bloomington, IN 47403

Professional Summary

Compassionate and dedicated individual with a background in customer service, seeking a position to utilize my strong communication and problem-solving skills to provide exceptional care and support to clients in need.

Skills

• Relationship-building skills • In-person, call, and email support

• Well-organized and Detailed • Project Management

• Skillful in Time Management • Microsoft Office

• Prioritize Customer Satisfaction

Experience:

Box Office Associate/ Event Services/ Buskirk-Chumley Theater, Bloomington, IN October 2016 – Current

-Assist the buyer in purchasing tickets for events in Bloomington, both at the Theater and other

locations.

-Served multiple customers simultaneously in a busy environment via phone, email or online

-Perform cash and credit card sales, and provide management sales records

-Recognized and alerted staff or patrons to prevent safety or security risks

-Prepare and sell snacks, alcohol, and non-alcoholic beverages to theater patrons

Sr. Publishing Service Associate / Author Solutions, Bloomington, IN May 2000 –July 2023

-Evaluated the customers' needs and provided service options to meet their requirements

-Often worked with elderly customers to guide them through their publishing process.

-Recorded interactions with customers via their portal or office reporting system

-Assisted customers with technical challenges from uploading documents, emailing or looking at

websites

-Discussed and prepared orders for customers, handled credit card process, submitted a daily

financial report

Volunteer Coordinator/Lotus Education and Festival, Bloomington IN April 2008-April 2010

-Scheduled and managed volunteers for multiple events

-Periodically recognized volunteer efforts with input from all staff

-Organized Training and Registration of volunteers for events

-Assisted with Festival Support and Festival steering committee

Education and other

Certificate Event Planning, Indiana University Bloomington

Bachelor's Degree in Human Development and Communications, University of Nebraska-Lincoln

Over 20 years of community volunteerism: Lotus Festival, BCT Theater, Bloomington Parks and Rec, and Boys and Girls Club.

Contact this candidate