Store Manager Customer Service

Charles Paschel

Allen, TX ***** • 312-***-**** • ****************@*****.***

Retail Management

SUMMARY OF QUALIFICATIONS

●20+ years of experience in retail management.

●Self-motivated, adaptable and dependable professional, capable of working with a sense of urgency in fast-paced environments.

CORE COMPETENCIES

Analytical Skills• Verbal and Written Communication • Process Improvement

Time Management • Performance Management • Payroll & Scheduling • Staff Training & Development

Inventory • Management • Sales Coaching • Team Building •

Business Acumen • Operations Management • Interpersonal Communication

PROFESSIONAL EXPERIENCE

SAM’S CLUB, Plano, TX

Merchandise Lead 2020 to 2022

●Responsible for all visual presentations of store

●Train all new associates on merchandise standards and presentations procedures

●Responsible for safety standards and training for all associates

●Review store reporting for merchandise team to ensure proper product placement

●Ensure all loss prevention standards and procedures are maintained

DOLLAR TREE, Frisco, TX

Store Manager 2019 to 2020

●Recruited, hired, trained and developed Assistant Managers, and non-exempt Associates.

●Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.

●Analyzed Store reports to evaluate controllable expenses and overall Store performance.

●Ensured proper scheduling of Associates to meet business objectives.

●Responsible for payroll administration and budget reporting.

●Managed the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

●Ensured merchandise is presented and organized according to Company merchandising guidelines.

●Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.

BED, BATH AND BEYOND, Chicago, IL

Assistant Manager 2012 to 2018

●Recruited, interviewed, hired and trained employee personnel

●Oversaw the operational standards of merchandising.

●Implemented all corporate full-visual merchandising.

●Managed a staff of 35 full-time and part-time employees.

●Implemented departmental sales plans.

●Adhered to payroll budgetary guidelines.

●Oversaw freight and receiving processes.

●Scheduled and led touch point meetings with personnel

●Helped Store Manager increase profits by examining profit loss areas

●Generated repeat business by promoting and maintaining a strong customer service team.

Operations Manager 2007 to 2012

●Maintained employee scheduling, employee training, merchandising and planning

●Upheld safety and loss prevention policies.

●Handled cash control, inventory control, ordering, maintenance activities and invoicing.

●Handled recruitment and coordination of employee schedules for 40 team members.

●Prepared and organize various reports including bank deposits reports.

●Supervised and coordinated with all staff members to ensure corporate agendas are followed daily.

●Developed positive working relationships with all receiving vendors and freight carriers which include FedEx, UPS and LTL.

Department Manager 2001 to 2007

●Assisted the Store Manager in the maintenance of several divisions.

●Managed Bedding, Housewares, and Receiving departments.

●Approached customers and promoted product lines.

●Handled floor set-ups and displays.

●Stocked and priced merchandise in excess of $30,000 for 3 departments daily.

●Managed inventory control.

●Trained employees on dock and delivery procedures.

●Coordinated with a staff of 10 to meet shipping and delivery deadlines.

●Verified invoices, freight forwarding and packing slips for products.

●Developed a good rapport with over 200 vendors

EDUCATION

ST. PATRICK HIGH SCHOOL, Chicago, IL

High School Diploma 1993

CERTIFICATIONS

Pathstream - Project Management Certification June 2022 – current

General education courses

Certified Forklift Operator 2023

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