Customer Service Data Entry

ROSLYN THOMPSON

**** *. **** **. ****, Arizona, *5213 Phone: 480-***-**** ********@*****.***

EMPLOYMENT HISTORY:

SWISSPORT/ BRITISH AIRWAYS Part Time: Pax Agent / April 2019 - March 2020 due to Covid Rehired June 2,2023- Current My responsibilities: Customer Service, greeting passengers, verifying passengers passports, visa documents, issuing passengers boarding passes, tagging luggage, sorting luggage for the ramp, setting up the gate for boarding, queueing passengers prior to boarding, boarding passengers, jet bridge operations, as well as Customs CPB and baggage claim customer service, proficient in airport safety and dangerous goods.

NATIONAL GENERAL INSURANCE

Loss Drafts Check Control Unit / October 2018 - February 2023 I was responsible for processing homeowners insurance claim checks for several clients. This position required working within the guidelines of procedures established to determine how a claim would be processed, based on the guidelines for each client, which each client had specific guidelines that required great attention to detail to accurately process the checks. I entered data to make and post large sums of electronic deposits as well as process and send out disbursement checks. In this position I worked through various queues to extract and update notes in the system, email homeowners notices, and processed a substantial volume of data entry quickly and accurately. I made outbound calls to insurance companies and homeowners, researched in various databases to extract required information for document review. Scanned checks and documents into the system, and met productivity standards and auditing requirements.

TOP 10 AUTO, Tempe, Arizona

Office Manager Sep 2010 - Oct. 2018

I was responsible for all areas of startup, filing legal documents, implementing new software management system, responsible for daily sales logs, data entry, inventory, accounting, payroll, titles registration, receptionist duties, reaching out to new prospects, customer service, training, hiring, and writing insurance policies for new clients.

TEMPE SUZUKI, Tempe, Arizona

Office Manager Jan 2005 - Sep 2009

Responsible for overseeing office staff consisting of accounts payable/receivable, titles, registration and warranties department. I was also responsible for the advertisement account to place print, radio and television ads, from script to copy as well as live ads, this was a million dollar account that required attention to detail, advertisement placement to yield the most effective campaign. ADDITIONAL SKILLS

2007 Licensed Arizona Realtor. License current and in Good Standing 2009 Licensed Arizona Insurance Agent. License current and in Good Standing 2000 Notary Certificate Current and in Good Standing Microsoft office good working knowledge. 10 Key by touch, Typing 60 wpm EDUCATION

SOUTHEAST HIGH SCHOOL, Kansas City, Missouri

1984 Graduate General Studies

Longview Community College