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Customer Service Quality Assurance

Location:
Morgan Hill, CA
Posted:
September 11, 2023

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Resume:

Linda McGill

Technical Specialist / Source Inspector (Contract) -Quality Auditor/Quality Inspector

Morgan Hill, CA 95037

adzmor@r.postjobfree.com

+1-408-***-****

Quality Auditor, Inspector, Technical Specialist, Source Inspector. Customer Service Authorized to work in the US for any employer

Work Experience

Security Officer

Securitas, G4S, Allied Universal @ Equinix Data Center - San Jose, CA January 2016 to January 2023

Worked front desk in Command Center mostly customer service checking in customers, verify government issued identification, process hand scan and fingerprint scan for newly enrolled customers, arranged for escort for customers on work visit tickets, Monitor inside and outside building from CCTV. Notify Equinix staff when alarm sounded on fire panel, before allowing alarm company to dispatch fire trucks to campus. Escort customers without access to cages after contacting Command Center for double verification. Notified Equinix staff about deliveries. Quality Inspector

Nimble Storage Inc Contract with Aerotek - San Jose, CA October 2015 to December 2015

Responsibilities

Perform incoming, in process, and final inspection of material on a daily basis. Identify, isolate, and document and record inspection results including non-conforming material. Populate PCBA with replacement parts such as memory sticks and NIC/PCI cards as needed. Work closely with internal departments such as Operations, Customer Service/Technical Support, Quality and Engineering.

Accomplishments

Maintain, review and update process documentation. Assist in creating work procedures, QA checklists and process flows.

Contribute to reliability/quality improvements by reporting findings during repairs with suspect issues. Review current processes and implement new processes as required. Skills Used

Self-motivated individual with quality inspection experience with outstanding problem solving skills with good technical knowledge.

Good written and verbal communication skills working well with all levels within the organization. Work well in a fast paced environment with dynamic requirements and priorities. Attention to detail and committed to managing problems through resolution. Adept with MS Office tools such as Word, Excel, Outlook, PowerPoint.. Quality Auditor

Infineon Technologies (contract through Ultimate Staffing) - Morgan Hill, CA September 2014 to June 2015

Responsibilities

Conducted internal audit to determine compliance to procedures

*Conducted on-site spot re-training

*Communicated audit process, issues, and findings verbally and in writing

*Worked flexible schedule to cover audits on 24/7 day Manufacturing work schedule.

*Updated work certificates for various work processes and entered results in computer. Accomplishments

Completed audits for all 3 shifts by adjusting work schedule to accomplish all audits, new hire, follow up and recertification audits. Performed on the spot training when required during audit when required. Skills Used

Reviewed work instructions, operation instructions, and process instructions before conducting audits. Communicated with people where English is their second language. Inputting results in computer. Updated certificates.

Final Quality Inspector

Wolfe Engineering Inc. (Contract through Randstadt USA) - San Jose, CA December 2013 to June 2014

Responsibilities

Responsible for Final QA Inspection at GT Advanced Technologies on gas delivered panels before shipping to customer. Other assignments involved final inspection of assemblies for customers including Mirasol, Tesla, Lam, Applied Materials and Jabil.

• Performed Final QA of customer assemblies for gas delivery panels

• QA included panels and components: gas regulators, pneumatic valves, Mass flow controllers (MFC), and digital gauges

• Generated Final QA assembly inspections

Implemented procedures and checklists, and ensured that parts were assembled to specification

• Provided QA of components installed in correct position with flow directions in the proper direction

• QA inspections also ensured that all components had correct torque and proper labels Accomplishments

Worked overtime to meet customer demand for final products. Skills Used

Inspection, reviewed testing, proper origination of components and labels placed in proper locations on product. Reviewed documentation, engineering change notices. Communicated with assemblers, testers, engineers, management to ensure product meets customer requirements. Out of Box Audit Inspector

Jabil Circuits (Contract with Westvalley /Staffing) - San Jose, CA November 2013 to December 2013

Responsibilities

• Selected, scanned and visually inspected samples using knowledge of packaging and test requirements Duties included implementing the final quality audit process, documentation and providing quality tests for production floor. Inspections entailed understanding customer requirements and first-line communications to quality engineering staff regarding manufacturing or process-related issues.

• Communicated and provided corrective action sheets and direct reporting to teams on production issues

• Completed all OBA paperwork, log entries, sort sheets, log numbers and certificates of compliance

• Performed visual verification of solder and thorough checking of units, functional and cosmetic Accomplishments

Assured product met customer requirements. Assured product was packaged properly with proper documentation and accessories for product. Assured product functioned properly. Skills Used

Inspection, testing, reviewed documentation to customer requirements. Technical Specialist / Source Inspector (Contract) Unitek Corporation - Centreville, VA

2011 to 2013

Perform quality and source inspections for customers involving quality assurance of parts and components.

Use abilities in quality techniques, supplier management, test procedures, records and documentation

• Manage diverse QA and inspection projects strategically and decisively and recommend improvements

• Company's include GE Avionics, Lockheed Martin (Marion, MA), A.E. Petsche at TE Connectivity

(subsidiary of Tyco Electronics) and others

• Quality management involves visual and microscope inspections, manufacturing and product materials,

development operations, engineering services, electrical short checks, maintenance and change orders

• Identify and implement "best practices" through innovation and current business performance standards

• Investigate part designs, test samples, manufactured components, fixtures and electrical parts Final Quality Inspector (Contract)

R&D Technical Services/Albin Engineering and Space Systems Loral - Palo Alto, CA 2010 to 2011

Conducted various inspection work for space systems at Fairchild Imaging and Loral Space Systems under the supervision of Quality Assurance project engineers. Followed quality guidelines and procedures to process and validate parts and equipment.

• Proven abilities in planning, analysis and operations within multitasking environments

• Generated excellence in quality programs for range of technology applications, process improvements

• Fulfilled hardware discrepancy applications for manufacturing engineering, test and management Source Inspector

Vendor Control Services - Silicon Valley, CA

2008 to 2010

Inspected hardware, printed circuit boards, microwave devices and filters at various vendor locations.

• Reviewed test data and witnessed testing

• Wrote inspection reports, communicated inspection results to supplier quality engineers for Telephonics,

dB Control and pc board manufacturing companies

Quality Assurance Supervisor (Contract)

eCycle - Fremont, CA

2007 to 2008

Led team of 3 QA Inspectors, managed daily operations, facilitated meetings and tracked/reported details. • Worked with source inspectors, engineers, program managers, QC, production leads and supervisors

• Used microscopes/torque drivers/calipers/micrometers/height gauge/particle counter/pull testers Quality Auditor (Contract)

Rockwell Collins - Santa Clara, CA

2004 to 2004

Ensured assemblers followed inspection timelines, reported audit detail, recommended corrective action.

• Verified status of operator certifications, allowing operation performance Space Systems/Loral, Palo Alto, CA 5 Years

Quality Technician

Planned and assessed test data processing, designs and conducted final inspection of commercial satellites.

• Witnessed RF testing and vibration and reported details. Reviewed test data to specifications.

• Verified performance and certified employees in compliance with procedures

• Tracked hardware discrepancies and compiled discrepancy reports

• Performed research with engineering and confirmed off-site testing Analog Devices, Santa Clara, CA 1 Year

Quality Assurance Reliability Technician

Coordinated government source inspections.

• Supervised destructive testing and reduced assembly turnaround time

• Worked closely with staff on various regulatory and quality checks Teledyne Microwave Technologies, Mountain View, CA 10 years Senior Inspector / Intermediate Inspector

Provided quality control of components and supported R&D engineering with QA input.

• Supervised inspection teams in tasks involving R&D, design and quality specifications

• Inspected micro spot welding, parts fabrication, soldering and adhesive applications Education

De Anza College

Skills

• ISO 9001

• QA/QC

• Quality audits

• CPR

• First aid

• Surveillance

• Security

• Calipers

• Micrometer

• Internal Audits

• Documentation Review

• Quality Inspection

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Outlook (10+ years)

• Report writing (10+ years)

• Customer service (10+ years)

• Project scheduling (10+ years)

• IPC 610 (10+ years)

• Mil-Std-883 (10+ years)

• NASA Solder (5 years)

• CCTV

• SAP

• 5S



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