Operations Manager Customer Service

Timothy Eustace

Operations Manager

***.*********@*****.*** • 305-***-****

LinkedIn • 14118 SW 120 Court, Miami, FL, 33186, US

Customer-oriented and growth-focused professional with comprehensive experience in providing top-notch customer services aimed at improving organizational efficiency and customer satisfaction.

Qualifications Summary

Adept at building rapport and trust with clients and colleagues alike, fostering a collaborative and harmonious work environment.

Skilled in active listening, identifying customer concerns, and providing appropriate solutions, resulting in increased customer loyalty and retention.

Instrumental in driving enhanced process improvements as well as developing and executing robust operational strategies in compliance with corporate objectives.

Capable of driving insurance practices and claims management, appealing payment denials, and managing insurance-related inquiries to fulfill insurance needs in an insurance-related environment.

Reliable and dedicated, with a strong sense of responsibility and ownership, taking pride in representing the organization with professionalism and integrity.

Possess excellent organizational and time management skills, allowing me to prioritize tasks and manage workflow efficiently.

Areas of Expertise

Customer Service

Relationship Development

Operations Management

Business Development

Revenue Growth

Process & Performance Improvement

Team Building & Leadership

Multidimensional Collaboration

Strategic Planning & Execution

Career Experience

BED BATH & BEYOND, Miami, FL 2003 – 2023

Merchandise Supervisor 2021 – 2023

Established fresh rollout plan for store's Blueprint as well as performed monthly resets for main aisle Blueprint. Integrated complete set of 8 new private brand labels into product assortment. Sustained customer presentation quality, irrespective of inventory levels. Organized and stored all incoming merchandise in alignment with latest guidelines. Oversaw and shaped various key performance indicators and metrics vital to company. Engaged in monthly store visits led by upper management, offering valuable feedback.

Notable Contributions/Achievements:

Attained an outstanding rating of five during store visits, reflecting exceptional performance.

Achieved district's highest position in Key Performance Indicators, notably excelling in credit card sales.

Established and drove the promotion of merchandise rebranding for all newly introduced product lines.

Ensured process and performance improvement by educating and coaching staff regarding merchandise standards.

Successfully implemented, upheld, and educated all staff on execution of the new Blueprint (Company's aisle merch guide).

Operations Supervisor 2020 – 2021

Operations Manager 2001 – 2020

Supervised multiple departments as a department manager. Ensured weekly payroll and productivity goals were consistently met. Managed staff recruitment, training, and disciplinary actions across all employee levels. Monitored and reported daily sales, return transactions, and submitted reports to corporate office. Processed vendor invoices and facilitated payments seamlessly. Handled daily freight receipts and executed precise balancing. Managed pricing adjustments and promotional events for specific merchandise categories. Allocated and maintained stockroom inventory efficiently. Conducted daily meetings with the staff to foster communication and coordination. Devised, implemented, and provided valuable feedback for various company programs. Developed weekly store schedule while adhering to budget constraints. Performed annual performance evaluations for the entire staff.

Notable Contributions/Achievements:

Maintained shrinkage below the company's target of 1%.

Selected annually to visit sister stores, assisting them with inventory reporting and optimization.

Improved overall efficiency and effectiveness by directing and guiding a team of up to 35 associates.

Successfully achieved monthly and yearly operational scorecard goals, maintaining a score of 95 or higher.

Operated from flagship A+ store, generating $20 million in sales and supervising an average of 50 employees.

Additional Experience

Department Manager, Bed Bath & Beyond, Miami, FL

Branch Manager / Assistant Manager, Enterprise Rent-A-Car, Miami, FL

Sales Agent, Mass Mutual, Miami, FL

Education

Bachelor of Science, Major: Finance, Minor: Marketing, Florida State University, Tallahassee, FL

Licenses

Obtained 2-15 (Life) and Series 6-7 (stocks/bonds) Licenses

Contact this candidate