Customer Service Project Management

Results-driven Sales Professional with a lifelong passion for driving impactful change. Eager to leverage my extensive sales expertise to empower individuals, provide valuable insights, and contribute to a brighter future. Known for cultivating meaningful relationships and delivering cost-effective solutions that positively impact both clients and the bottom line. Seeking an opportunity to channel my sales acumen into a role that allows me to make a profound difference while sharing my knowledge and expertise to save others time, resources, and money

Data-Driven Decision Making

Cross-Functional Collaboration

Innovative Problem Solving

Talent Development

Customer-Centric Approach

Budget Management & Cost Control

Project Management Mastery

Innovation & idealization

Team leadership

Communication

Operations management

Negotiation & Contract Management

TJ Maxxx

Cashier

Accomplishments:

AT & T

Manager

Accomplishments:

Educated customers about product or service offerings meeting individual needs. Contributed to team efforts by successfully accomplishing and exceeding daily sales goals. Collaborated with management to resolve concems and problem Set up new accounts and listed personal, demographic and payment information in system. Presented information about membership details and purchase advantages. Operated cash register or POS system to receive payment by cash check and credit card. Tracked company inventories, moved excess stock and arranged products to improve sales. Directed trash removal and sanitation procedures to keep aisles and register area organized. Scanned merchandise using point-of-sale system for accurate purchase totals. Learned roles of other departments to provide coverage and keep store operational. Sept 2021 - Present

Oct 2020 -June 2022

SUMMARY

727-***-**** · **************@*****.***

St Petersburg, FL, 33716

Brittney Jones

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Lawlers Barbaque

Hostess manager

Accomplishments:

Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.

Answered telephone to provide dining information and take reservations. Trained and delivered orientation for new hostesses in alignment with company-established standards. Maintained familiarity with national, state and local safety, health and sanitation standards. Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.

May 2019 - Sept 2020

Surin of Thailand

bartender

Accomplishments:

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. checked identification of guests to verify age requirements for alcohol purchase. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

July 2017 - Sept 2019

Motlow State Community College

Lincoln County Highschool

Graduate Associates in Psychology

Graduate Diploma

EDUCATION

West End Grill

Chilis

Manager

Manager

Accomplishments:

Accomplishments:

Delivered high level of customer service to patrons using active listening and engagement skills. Answered customer questions and provided store information. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer services. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Motivated staff through acknowledgment of hard work and achievements. Established standards for personnel performance and customer service. Provided information about menu selections and made recommendations. Investigated and resolved complaints regarding food quality, service or accommodations. Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity. Maintained table setting by removing courses, replenishing utensils and refilling drinks. Pitched in to deliver food and beverages to tables during high-volume periods. June 2015 - June 2018

Feb 2013 - June 2015

References provided upon interview

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