Customer Service Representative
Resume:
Danyale Bennett
Remote Customer Care Specialist
Dolton, IL 60419
*******************@***********.***
Customer Service Representative with over 5 years experience in telephone customer service
including call center customer care, training, mediation, quality assurance, training and
communication skills to address diverse needs. Familiar with major customer service software,
business operations, managing employees, conflict resolution, and possess a positive attitude. am
aiming to use my proven skills to effectively fill a managerial role in your company.
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Enova International (NetCredit) - Chicago, IL
June 2022 to Present
* Handle 50 + incoming calls daily, effectively communicating with customers on loan statuses and
verification of information
* Handle customer inquiries, requests, and educate on company products and services
* Provide quality support in the area of processing payments, creating payment plans, setting up
deferrals and adjustments, and other account related tasks to ensure a positive customer experience
* Review and ensure document accuracy and timely completion in regards to loan application
* Achieve 98% 5-star customer satisfaction rating for having a friendly, understanding, and patient
attitude towards customers
Customer Service Representative
SCR Medical Transportation - Chicago, IL
May 2021 to June 2022
* Handled 250+ incoming calls daily from current customers, with duties including retrieving customer
data, presented estimated arrival time, and cancelled bookings
+ Liaised with couriers to ensure customers were picked up in a timely manner
+ Maintained a 95%+ customer satisfaction rating with metrics covering number of calls answered, talk
time, phone answered within 30 seconds, friendliness, efficiency, helpfulness and knowledgeability
* Referred and reported customer inquiries and complaints to the appropriate department, and offered
other services to dissatisfied customers
+ Provided support to customers by addressing questions, issues concerns regarding registering for the
service
Remote Call Center Customer Service Representative - Contract
LiveOps - Chicago, IL
January 2019 to April 2021
+ Handled 100 +customer interactions per day, giving detailed personalized, friendly, and polite service
to ensure customer retention and satisfaction
Contact this candidate